10 Tips for Speaking on a Panel

Panel discussionIn a recent posting 10 Tips on Moderating a Panel Discussion I listed suggestions for anyone who has been appointed a panel moderator.

In this companion piece, I’ll list tips for those of you who’ve been invited to speak on a panel. Simple math indicates there’s a greater chance you’ll be asked to be on a panel than moderate one (unless your name is Terry Gross or Jeremy Paxman).

Many of the tips for moderators have a corollary for panel members. Just as the moderator should know the audience; schedule time to participate in panel rehearsals or pre-event meetings; and be aware of the electronic backchannel, so should should panelists. The reverse if also true. If panelists need to learn to shut up, the moderator must make sure to engage less aggressive panelists in the discussion. Not only is this courteous, but it provides the attendees with a more rounded, more interesting discussion. A good panel is a dialog between an intelligent and aware moderator and an engaged group of panelists for the benefit of the audience.

10 Tips for speaking on a panel

  1. Know about the panel you are on
  2. There’s a vast difference between participating in a political slug-fest such as Crossfire or light entertainment like Just a Minute. Even if you know that’s it’s an industry panel, be aware, for instance, if you are the sole Microsoft representative on an Open Source panel. Some moderators delight in generating controversy and might introduce an unwary panelist into a hostile environment.

  3. Know the other panelists
  4. Use social media tools to find out the scoop on other panelists. Search their names in Google, Linkedin, Facebook, Twitter. Find out what other panels they have been on, read any reports and look for videos of them on YouTube and read about them in blogs.

    You should know what positions they’ve taken in the past and opinions they hold. Nothing is more disarming than to reference their Alma Mater (listed in LinkedIn) or an important paper they’ve written in the middle of the discussion.

  5. Know your material
  6. It’s assumed you are an expert, but refresh yourself by checking in Google News and doing an advanced search into the Twitter archives to update yourself on the venue, issues and other hot topics. Heck, you don’t even need a Twitter account to do this.

  7. Don’t be boring
  8. Remember you are there to entertain, not to inform.

    National Speakers Association President Kristin Arnold suggests:

    Panel members face the same challenge as all speakers, the need to move from being boring to “bravo!”. Be keenly aware of how much airtime you are using, keep you remarks short and to the point. Be relevant and controversial – a little chutzpa goes a long way!

  9. Be prepared – don’t walk into the panel cold
  10. Once you’ve spoken to the moderator and other panel members, sit down and create an outline of the points you wish to make. List the brief stories you can tell to illustrate the points. Remember, an entertaining story includes a great opening line and an obstacle that was overcome. One tool to use to list your points is the Challenge, Action, Response framework.

    Media trainer TJ Walker advises:

    Treat a panel like any other speaking opportunity. Have an outline with a few points. Make sure you have a story and specific case studies for your audience to make your points come alive.

  11. Respect others
  12. Even if you get into a heated discussion with another panelist or an audience member criticizes you, don’t lose your cool. Stay in relationship with the other panelists and audience. This means interacting with other panelists, acknowledging what they say, agreeing to disagree. Be aware of the flow of the panel discussion and sensitive to the mood of the audience, but don’t allow yourself to be bullied. You can see mistakes to avoid and pick up some survival techniques by watching anyone with liberal opinions being interviewed on Fox News.

    UK business commentator and experienced panelist Stephen Harvard Davis says:

    I always remember that I’ve been invited to join the panel because someone else has views and opinions that are different to my own. When responding to what they say I should never take their words as a personal attack and must always remain calm and pleasant, whilst making my point robustly. After all, it’s not their fault that their opinion is wrong! I always remember that the audience has come to hear all the panel’s opinions and not just my own. The audience wants to see a gladiatorial contest of wits and be entertained by it. A couple of minutes in answer to any one point is more than enough and whilst my opinion may be the only one worth listening to, I must let the audience be the judge of that.

  13. Don’t be a show-off
  14. Don’t compete with the moderator or other panelists for time or attention. It’s not a discussion if one person dominates. Keep your bio brief. Don’t promote your company. Get into the topic right away.

    Joel Postman, author of SocialCorp, notes:

    In school, there was always that guy in the front row who had his hand up for every question, begging to be called on with pleas of ‘oh, oh, oh, oh.’ Well he grew up and he participates in every panel discussion. And he’s still just as annoying as he was in Mrs. Benson’s English class.

  15. Remember you are always onstage
  16. Even when not speaking, maintain eye contact with other panelists and the audience. It’s not advisable to look at the moderator, even when you are talking, it’s the audience you are there to address.

  17. Hang around afterward
  18. Unless you are a CEO with an entourage and places to go, stick around after the panel ends. Audience members who need some of your time will come up to speak. Exchange cards with them. You never know who you’ll meet.

  19. Have fun!
  20. After all, that’s what the audience wants to see. Part of the fun might be blogging or tweeting about your experience and using social media to magnify the impact of the discussion for those unable to attend the event.

    I’d like to thank Kristin Arnold, TJ Walker, Stephen Harvard Davis and Joel Postman for their contributions to this blog posting.

10 Tips on Moderating a Panel Discussion

Panel DiscussionHave you noticed? Panel discussions are replacing keynotes and solo break-out sessions by experts at conferences. Rather than a rock-star presenter, who might disappoint, meeting planners are choosing to put a panel onstage and hear from multiple points of view. It’s a refreshingly democratic approach to conference content – safer than having all the eggs in one basket.

Speakers, corporate types and industry experts can expect to be asked to participate or moderate a panel discussion. This presents unique challenges for participants and moderators alike. I’ll address the best practices in moderating a panel in this post, and follow-up next week with Part II on how to prepare if you are asked to participate in a panel.

Like any blood sport, a good panel discussion needs a referee. The moderator’s job is to be the voice of reason, the champion for the audience and, if necessary, the inquisitor who probes beneath the surface for compelling comments.

So, if you’ve been assigned to moderate a panel, there’s a lot to be aware of. Here are ten things to bear in mind.

10 tips on moderating a panel discussion

  1. First and foremost, just as any speaker should, a moderator must know the audience. What are their key interests, needs and concerns? What is it about the panel that attracts them? What questions are they hoping to find answers to? What will be the impact of the panelists’ comments on their work and lives? This helps you to prepare a discussion guide that captures your intention in hosting the panel and will keep the discussion relevant and meaningful to the audience.
  2. Allow sufficient time for advance preparation. This includes understanding the purpose of the panel; becoming updated on pertinent/controversial industry issues; researching/contacting panelists; establishing panelist ground rules; writing your own introduction as well as the program introduction and the introduction for each panelist that correctly summarizes their bio and qualifications; verifying correct name pronunciation and title for each person; and creating a list of questions.
  3. Choose panel members carefully. Just as you would if planning the ultimate dinner party, you need the right mix of expertise, ability to express an opinion coherently and divergent points of view. If everyone is a senior vice president of blah-de-blah it won’t be as interesting as if there’s a customer or partner from outside the organization included. Research the panelists and know their points of view on the topic, as well as as much as you can about their interests and background. Look for diversity in backgrounds, opinions and vested interests. Be cognizant of the hidden agenda they’ll each have for agreeing to be on the panel.
  4. Prepare open-ended questions in advance that are both specific to each panelists’ individual interests and representative of issues the audience will be interested in. Part of the art of moderation is the art of interviewing, and any interviewer will tell you that preparation is the key to asking the most interesting and provocative questions.
  5. Schedule rehearsal time for the panel members, ideally in person, otherwise over the phone or via video-conferencing. This helps establish chemistry between panelists. Share the results of your research into audience expectations. Lay out the timeframe and any other ground rules or guidelines they need to know. Review the room logistics and the time you expect them to arrive in the green room or other location prior to coming onstage.
  6. Immediately before the event, attend to room logistics (seating arrangement of panel as well as audience, use of amplification, position of moderator, room temperature, lighting, acoustics). If you are hosting a virtual event, such as panel over WebEx, make sure the dial-in logistics are handled and you have a fall-back way of contacting panelists – such as their mobile number – if the main lines of communication have any hiccups.
  7. Once the panel is in session, be sure to introduce each person, especially if anyone is a last-minute substitute whose name won’t be in the event program. Start out with an easy question or topic so that they can settle in and relax. Then, raise the stakes, probing into more controversial areas.
  8. While the panelists are talking—especially if there’s a part of the panel where panelists deliver prepared remarks—listen very carefully and take notes. Wherever possible, capture important statements verbatim. Then use what you’ve heard to invite other panelists to comment on particular parts of other panelists’ statements. Keep an eye on time; too many moderators let speakers ramble on and on. Be prepared to navigate and intervene with panelists on behalf of the audience as needed. Ask follow-up questions that get to the story behind the canned response: Ask “Why do you believe this…?” “Do we all agree with what Joe has just stated…?” Panels that are too general or full of platitudes tend to bore audiences; controversy keeps it interesting.
  9. Rather than field every question yourself, allow the panelists to question each other. The audience will be far more interested in dialog between panelists than every single exchange starting with your question. If you are allowing questions from the audience establish simple systems everyone can access. This might range from an open mic in the aisle to note cards they can write questions passed to your assistants to online systems for submitting questions.
  10. Finally, talking of online, be aware of the increasing likelihood of what author Cliff Atkinson describes as The Backchannel. Expect that more and more audience members will be carrying smartphones and PDAs and communicating about what they see and hear onstage on Twitter and social networks while the event is in progress. This has the potential to sow the seeds of conflict. Opinions expressed by the audience need to be taken into account. Atkinson suggests effective ways to incorporate the backchannel into the discussion. Ignore these suggestions at your peril.

I’d like to thank the members of the Speakers and Panelists Group on LinkedIn who submitted many of these tips. Specifically:

Robert Buccino
Ruth E. Thaler-Carter
Kay Meyer
Dale Klein

Interview: Rory Vaden – Selling with Social Media

Rory VadenRory Vaden is a Self-Discipline Strategist who relates profound truths coupled with humorous anecdotes empowering professionals to conquer their fears and take immediate action in their businesses and their lives. Consulting with organizations, companies and individuals on leveraging self-discipline to create extraordinary performance, he has shared the stage with John Maxwell and conducted special programs for both Dave Ramsey and Zig Ziglar’s companies.

His insights on overcoming procrastination, creative avoidance and personal setbacks have been shared on shows such as Oprah radio with Dr. Oz and featured in print media such as SUCCESS™ Magazine. As the Co-Founder of the multi-million dollar public training company, Southwestern Consulting®, his pragmatic advice has been field tested by thousands of professionals from all different industries and he has personally coached clients such as Chad Goldwasser, the former #1 Keller Williams Real Estate Agent Worldwide.

In 2007, Rory became the World Champion of Public Speaking first runner-up for Toastmasters International out of 25,000 entries worldwide. He is the author of the book No Laughs Know Laughs How to Be Funny to Make More Money, and the audio series entitled, “The Audience is NOT in their Underwear: How to Craft Truly Compelling Presentations and Deliver them Like a Champ”. His groundbreaking book “Take The Stairs – Success Means Doing Things You Don’t Want to Do” is set for tentative release in within a year.

Today in addition to being an author, speaker, and entrepreneur, Rory is leading a rapidly growing international social movement called the Take The Stairs World Tour in which he is raising money for charity by climbing the 10 tallest buildings in the world. Combining a hilarious and compelling delivery with unprecedented expertise, Rory energizes audiences into action with his signature program: Take the Stairs – Success Means Doing Things You Don’t Want To Do.

Selling with Social Media

Rory’s presentation at the 2010 NSA Convention was titled Selling with Social Media – Nine Techniques for Using Facebook, Twitter and LinkedIn to Get Coaching Clients, Book Deals and Keynotes.

Now that the social media craze and rush to popularity is here, the question remains, how do you actually make any cash from all this hoopla? Rory shares practical advice, pragmatic techniques and straightforward methods for maximizing your time online. He shows clients how to get referral business on LinkedIn and how to use Facebook to turn fans into coaching clients.

In this podcast interview I asked Rory where he sees social media going over the next year or two, what it means to generation X/Y and, finally, why anyone in their right mind would want to climb the 10 tallest buildings in the world. To find out why, click on the podcast icon below.

Interview: Michelle Cullison – Event Sponsorship with Social Media

Michelle Cullison is a social media speaker and an expert in web technology. Together with her colleagues Myra Corrello, PhD and Jennifer Ledet she presented at the 2010 National Speakers Association Convention on How Social Media Can Help You Successfully Co-Produce a Major Public Event.

Michelle successfully uses social media and technology tools to organize and plan events, secure strategic partners and sponsors, generate product, gain long-term publicity and attract attendees. Michelle knows what it takes to recognize and understand how these virtually free communication tools can help you coordinate, collaborate, promote, connect, publicize, recognize and, ultimately, monetize your time and investment.

As she tells it, it all comes down to the numbers. Social media allows, as never before, event planners to demonstrate in clear quantitative terms the reach a sponsor will have for each level of sponsorship.

In this podcast interview I asked Michelle to outline the precise advantages of social media to gain event sponsorship, how she employed the tools, and what she would do differently if she had to do it all over again.

She tells me about the one indispensable tool she now recommends as the key to success in social media. To find out what this is, click on the podcast icon below.

206 Top Tweets from #nsa10

The annual National Speakers Association Convention was held July 17 -20, 2010 at the Orlando World Center Marriott.

Over 1,500 professional speakers met for the four days and attended a series of main stage keynotes, break out sessions and informal workshops

Attendees generated over 4,300 tweets under the hashtag #nsa10. 3,100 of these were posted by 526 contributors during the week of the conference.

Whatthehashtag.com data for #nsa10

Twitter is ephemeral. It only maintains 10-14 days of content, so this information will soon disappear. However, here’s a useful permanent archive all of the tweets. It’s with deep gratitude to all the attendees who posted their messages that this content has been made available worldwide on Twitter. Thanks!

Building on an idea of listing of “top tweets” I’ve experimented with at other conferences, I’ve curated a list of 206 tweets I found most content-rich and interesting; adding links where appropriate for easy reference; consolidating others. Removing the re-tweets (RT’s) alone reduced the number of total tweets by 35%. The list below is in alphabetical order – no judgment is implied by being #1, #10 or #110.

I feel that this summary listing demonstrates the power of social media to capture elements of an event that would otherwise have been missed.

Please share your own experiences of the event in the blog comments (or on Twitter!). I apologize in advance if I omitted your favorite tweet – feel free to add it to the comments below.

(Oh, and a personal note of thanks to @marshaegan for #56.)


  1. @mpaynknoper: $30 billion eTraining Market. What an opportunity – @ginaschreck.
  2. @Ginaschreck: 1,000’s of Pro Spkrs make air even HOTTER in ORLANDO in July!
  3. @thomsinger: 17 countries are represented at the NSA convention (18 when you include Texas).
  4. @stephenshapiro: 24% of people on LinkedIn have a portfolio value over $250k – @rory_vaden.
  5. @Ginaschreck: 63% of marketing professionals said they’re more likely to attend conferences online than in person in 2010 (source: On24).
  6. @Ginaschreck: 83% of meeting planners see the need to add virtual elements to their meetings and events (source: Virtual Edge).
  7. @allankarl: A great keynote must have a strong thesis and strong structure – Peggy O’Neill.
  8. @TJatCAMPUSPEAK: A mime is opening the morning’s general session of the National Speakers Association. Ponder the irony.
  9. @bigkid: A movie is like life with all the dull parts left out – Alfred Hitchcock
  10. @PamGilchrist: A thousand followers does not make you a guru.
  11. @1000cranes: ABC Virus: 1) Attention 2) Blaming 3) Claiming / ABC Spirit: 1) Attraction 2) Believing 3) Commitment – Robert Benniga.
  12. @GetResults: Ain’t it the truth – “Professional speaking is a tough way to make an easy living.” – Scott Friedman (@FunnyScott)
  13. @bigkid: Airport bookstores primarily buy business books, regional, bestsellers, and children’s.
  14. @gsflive: Always add twitter hashtag to all marketing material of events you’re organizing! ex: http://bit.ly/c2Lnkt
  15. @soarwitheagles: Analyze competition’s strengths & vulnerabilities. Identify all critical elements for success – Pete Johnson.
  16. @goldasich: APPLIED knowledge is power – @Joachimdeposada.
  17. @SkullJuggler: Are you practicing to rehearse… or improve bad habits? – @PFripp.
  18. @hduckworth: Are you the spice or the core dish? Your fee will be influenced by this. You want to be the core dish – @RobertBradford
  19. @meredyth25: As a non-religious person, having a hard time with religious tones of general sessions at #nsa10. Feeling frustrated rather than inspired.
  20. @neenjames: As speakers we need to be the butlers for our meeting planners – Ruby Newell-Legner: @7StarService
  21. @GaryKushner: At speeches people are looking for help and ideas – @gitomer
  22. @Ginaschreck: Attendees need to learn to use twitter to share nuggets not just “great session” comments – @alisonrbcm.
  23. @sallyhogshead: Audiences will let you go over the line… if your content is good – @gitomer.
  24. @bigkid: Audio programs are bought by 70/30 M/F, 35-55, lives on a coast, commute, college, upwardly mobile, learning new skills.
  25. @Ginaschreck: Be a little weird & different to stand out. Don’t copy other people – @RobertBradford.
  26. @SellingChange: Be your publicist’s favorite client by giving them lots of video blogs – @tjwalker.
  27. @BeyondtheBrink: Being right is Insufficient for being effective – Steve Lishansky.
  28. @socialmedia_DDS: Branding tip: When networking, instead of sharing “What you do” share the 1) problems you solve & 2) benefits of working with you.
  29. @SkullJuggler: Bundle your teleseminar products into bigger packages of related things – @RebeccaMorgan.
  30. @soarwitheagles: Comment from a hotel guest in the elevator: The Nat’l Speakers Assoc are the best-dressed people in the hotel.
  31. @ThomAbbott: Conference Networking Tip: BlackBerry or iPhone is NOT your friend. Don’t bury your nose in technology during breaks!
  32. @thomsinger: Conference Networking Tip: do not memorize an elevator pitch about you. Memorize 3-5 questions to ask others. Get them talking.
  33. @thomsinger: Conference Networking Tip: sit with strangers at meals. Do not always be attached at the hip to those you already know.
  34. @thomsinger: Conference Networking Tip: top reason to attend conventions is “networking opportunities”, but many suck at it. Reach out to people.
  35. @dougdevitre: CraigsList job ad for you to use http://budurl.com/delegatethehow
  36. @tracykennard: Create natural attraction in social media through interest. Be authentic – @Rory_Vaden.
  37. @PamGilchrist: Define your editorial boundaries before you Tweet.
  38. @Ginaschreck: Do more of what you ROCK at & less of what you SUCK at – @RobertBradford. Hmmm sounds like recipe for success!
  39. @CoachJennie: Do you know about BlastFollow? I just followed all of the peeps talking about #nsa10 – sweet!
  40. @1000cranes: Don’t be too overwhelmed by what you’ve learned at NSA2010 – Eat Your Elephant one bite at a time – Rick Jakle (@RadioRick).
  41. @1000cranes: Don’t dilute your market with mixed content. Keep your content separate with separate blogs -Per NSA Bloggers.
  42. @SkullJuggler: Don’t put anything that does not reflect who you are really about. A bad video won’t hurt you if you are always genuine – @tjwalker.
  43. @dnewman: Each time you sell speaking or training, also sell coaching and followup svcs to ensure results – Steve Lishansky.
  44. @1000cranes: England generated some of the best users of the English language: W. Shakespeare, W. Churchill and Simon Cowell… – @MediaCoach.
  45. @SellingChange: Everyone is learning social media–beware of “experts”- Chris Brogan.
  46. @SkullJuggler: Find a quick, easy way to add contact info in the video: graphics, backdrop with the website in the background, etc – @tjwalker.
  47. @Style_Matters: Finish your speech by giving the audience something to do or think about, and tie it back to your intro.
  48. @TJatCAMPUSPEAK: For too many, social media is recycling others’ thoughts. Tons of broadcasting, but too little conversation/original output.
  49. @bigkid: Fripp: you were so good today that I could DANCE to your talk…Speak in rhythm – @PFripp.
  50. @Ginaschreck: Get rid of the commas – you are NOT an expert on 5 different things – @RobertBradford.
  51. @hduckworth: Give help, hope, money, and answers – @gitomer.
  52. @BeyondtheBrink: Give your best lines to the other characters of your speech – @PFripp.
  53. @soarwitheagles: Go from selling to positioning. Why should I do biz with you? When I think of what you sell, do I think if you? – Nido Quibein.
  54. @paulwandrew: Go through the pain of discipline now, or later in life you will suffer the pain of regret – @Joachimdeposada.
  55. @SkullJuggler: Go to Google and type your keyword. Then go to YouTube and type your keyword. YouTube has LESS COMPETITION – @tjwalker
  56. @marshaegan: Great meet the Pros session w/Ian Griffin – Use LinkedIn polls in advance of speech to pre-engage audience, get stats.
  57. @mpaynknoper: Great men are measured by how they treat small men – says du Plessis from African wisdom. Important message for many at #nsa10 to remember.
  58. @SellingChange: Great video about Speaker’s Corner at #nsa10 – Watch the video, then stand on the soap box next week at the conference!
  59. @richdigirolamo: Have you actually read the twitter terms of use? Facebook? LinkedIn? You should – @FrancineWard.
  60. @SkullJuggler: Homework: go home, do one video, and post it! Use the news and give an opinion – @tjwalker.
  61. @bigkid: HootSuite connected to 22 accounts that led to 6,600 impression with one status update, downloading now!
  62. @alisonrbcm: Hope the blogggers at the bloggers breakfast will blog their learning and insight from #nsa10 – @BethMRamsay.
  63. @SkullJuggler: How can I offer something different that isn’t already free on the web? – @RebeccaMorgan.
  64. @TJatCAMPUSPEAK: How many minutes do you listen to a relationships speaker before you start noticing that he/she is completely hetero-centric?
  65. @doncooper: How Tweetable are your slides? – @gitomer.
  66. @soarwitheagles: How you change is how you achieve. Two ways to success in biz: dominate the market or create a niche – Nido Quibein.
  67. @Ginaschreck: Husband: Test to see who loves you more … wife or dog. Lock both in trunk for 2 hours open & see who’s happier to see you.
  68. @delwilliams: I like the speaker at #nsa10 who said you are not an expert at five things, so focus on what you are an expert in.
  69. @soarwitheagles: I miss Dale Irvin’s recaps at #nsa10 meetings. Know he’s edgy but he’s OMG funny. Bring him back next year?
  70. @sallyhogshead: If you *suck* in real life, you will *suck* online – @Rory_Vaden.
  71. @rory_vaden: I’m always amazed at how people at #nsa10 who are so much more successful than me take time to help me.
  72. @bigkid: I’m grateful for my hands today, what are you grateful for that you’ve taken for granted? – @chadhymas.
  73. @PamGilchrist: Is Twitter the biggest bird on the table; no it’s part of a great buffet of tools that work together to grow your business.
  74. @Style_Matters: It usually takes more than three weeks to prepare a good impromptu speech – Mark Twain.
  75. @doncooper: It’s what speakers do OFF the platform that makes them great – @chadhymas.
  76. @allankarl: Judge effectiveness of a speaker by how many times you look at your watch when he/she is speaking.
  77. @Ginaschreck: Keep fluffy non tangible stuff out of your marketing material – @RobertBradford.
  78. @CindyWMorrison: Keep Tweets clean and bright with TidyTweet.
  79. @stephenshapiro: Key to successful business: don’t trust other people, verify.
  80. @dnewman: LinkedIn: Cruise thru one prospects or clients network to find more prospects in their industry or sphere – @Rory_Vaden.
  81. @dnewman: Linkedin: Find common people and mention THEIR connections as 10 second phone call opener – @Rory_Vaden.
  82. @SkullJuggler: Look at news for the day, find something that relates to your area, do a quick video with your opinion, then send it out – @tjwalker.
  83. @1000cranes: Make sure you represent yourself truthfully. If you didn’t earn a certification/degree, you shouldn’t claim it (i.e. MBA, PhD, etc.)
  84. @TheBulletman: Marketing is great. Sales activity is important. But getting good on stage will get u booked more often than the others – @Ginaschreck.
  85. @soarwitheagles: Maybe it’s what speakers do OFF the platform that gives them the greatest presence ON the platform – @chadhymas.
  86. @WellConnectLead: Million dollar speakers focus on repeatability, scalability and flexibility of their biz.
  87. @soarwitheagles: NSA President Phillip Van Hooser just recognized the huge # of 1st-time attendees. Serious about the biz? This is the org to join.
  88. @sallyhogshead: Offer online training to your customers. You can speak to a 100 people, or, you can train a million – @gitomer.
  89. @SkullJuggler: Open with second best song and end with the best song – grab the audience with the first one and lead them to the next thing.
  90. @CindyWMorrison: Our non-verbal signals not only liberate us … they liberate others – Michael Grinder. Wow!
  91. @doncooper: People are looking for THEIR answers not YOUR answers – @gitomer.
  92. @feistywoman: People don’t want information. They want epiphanies – Sam Horn.
  93. @SkullJuggler: Photos are great to help slides – emotion, humor, story, and lessons – @gitomer.
  94. @neenjames: Place laptop on a box (shoe box)if you are using video – more flattering (no chins!) and you look up at it – @Ginaschreck.
  95. @alisonrbcm: Please encourage more speakers to tell audience their Twitter name at start to maximise opps for those not there to find out more.
  96. @SkullJuggler: Populate your stories with flesh and blood characters that the audience can relate to.
  97. @soarwitheagles: Pete Johnson: To compete w/ free industry speakers, pro spkrs have to deliver better content, platform skills, higher quality extras.
  98. @sallyhogshead: PowerPoint is a presentation tool, not a presentation maker – @gitomer.
  99. @LiveYourBrand: Presentation tip: The longer the time you speak to people, the slower you should speak – Michael Grinder.
  100. @CoachJennie: Pro speakers have nervous butterflies before speaking…they just fly in formation – Gary Rifkin.
  101. @allankarl: Proactive communication is key to preventing problems when working with speaking bureaus.
  102. @neenjames: Productivity tip: bring your Flip and collect video testimonials of your session or survey speakers for comments.
  103. @bigkid: Publishing is finally changing after 580 years of Gutenberg style printing, also sell your Kindle, buy an iPad! – @clintgreenleaf.
  104. @SellingChange: Put Social Media icons on your WordPress site with http://www.wibiya.com@dougdevitre.
  105. @SkullJuggler: Put the words you care about the most in your title, keywords, description, and in the video – @tjwalker.
  106. @allankarl: Rehearsal is the work. Performance is the relaxation – Michael Caine.
  107. @hduckworth: Secret to stories 1. Live life 2. Pay attention 3. Take good notes – Jean Gatz.
  108. @stephenshapiro: Seven-figure business owners are implementers,innovative, passionate, focused, risk takers, persistent and resilient – Bill Bachrach.
  109. @cheshirelad: So why *should* speakers care about Social Media? Watch this video and find out why.
  110. @hduckworth: Social media is the new cold call – @gitomer
  111. @soarwitheagles: Some speakers at #nsa10 attend in character or wear their branded apparel. Seen Will Rogers, Forrest Gump, Ben Franklin, & Doctor Finance.
  112. @bigkid: Speak to be remembered and repeated – @PFripp (Maybe tweeting is good practice for speaking.)
  113. @allankarl: Speakers shouldn’t be speaking about stuff they should still be in therapy for – Stef du Plessi.
  114. @MediaJess: Speaking is not what you do. It is the delivery mechanism @gitomer for what you think – Scott Ginsburg.
  115. @rory_vaden: Speaking tip: I invest an hour to edit 8 words to 5 – Seinfeld.
  116. @HansRuinemans: Stef du Plessis: “There are no neutral choices, you leave a trail.” – How true.
  117. @SkullJuggler: Structure is the skeleton under the flesh of your words. This is how you tidy up the creative mess.
  118. @sallyhogshead: Success is never owned. It is only rented. And the rent is due every day – @Rory_Vaden.
  119. @doncooper: Surprise your customers w/quality – price doesn’t matter.
  120. @SkullJuggler: Talk to interpreter before your talk to get your humor right to international audiences – @gitomer.
  121. @larrychiang: Text messaging changes Q&A. You don’t need social media to do a better job with Q&A. Its no longer at the end. Its during.
  122. @hashalbum: The 50th photo was just added to the #nsa10 hash album! http://hashalbum.com/nsa10
  123. @SkullJuggler: The average YouTube video has 3 views total – @tjwalker.
  124. @SkullJuggler: The first 30 seconds and last 30 seconds are the most important in a speech.
  125. @DrTinz: The lighting for the stage in the grand ballroom is lousy.
  126. @BrianOMalleyCSP: The measure of a great man is not how he tweets great men, but how he tweets small men.
  127. @doncooper: The more directly what you sell relates to sex, happiness or money, the higher your fees can be – @RobertBradford.
  128. @goldasich: The more ego you bring into the room, the less your audience will take away – Stef du Plessis.
  129. @doncooper: The most important element of success is the ability to delay gratification – @Joachimdeposada.
  130. @Style_Matters: The most important thing in communication is hearing what isn’t being said – Anon.
  131. @SkullJuggler: The most important thing we all must learn to do is EDIT.
  132. @bigkid: The opening chapter sells this book, the closing chapter sells the next book – @PFripp
  133. @SkullJuggler: The point is to repeat the central theme/key phrases in speeches.
  134. @SkullJuggler: The secret: tagging frequently and creating good content – @RebeccaMorgan.
  135. @LiveYourBrand: The weirder your uniqueness, the more money you can make as an expert and speaker – @RobertBradford.
  136. @preciseselling: There is too much focus on social media among pro speakers. Does this tweet make me a hypocrite?!
  137. @SkullJuggler: Think about how you can speak to the camera as if speaking to a reporter; speak for 60 – 120 seconds – @tjwalker.
  138. @PamGilchrist: Think of Twitter as a small part of a larger conversation.
  139. @BethMRamsay: This conference is like a pillow fight gone out of control – there’s feathers everywhere! – Forrest Gump.
  140. @TJatCAMPUSPEAK: Tip for #nsa10 veterans. Every time you drop a name at the mic, you widen the division between you and the newer attendee.
  141. @MOSTraining: Tip: preschedule tweets of high points of your presentation and have them stream out during your presentation.
  142. @Ginaschreck: To find great story ideas simply live your life, pay attention & take good notes – Jean Gatz.
  143. @Ginaschreck: Toughest crowds to speak to: Jr High School students & professional speakers!
  144. @bigkid: Tracy Williams got a speaking gig at the White House by leaving phone # and website at end of audio program!
  145. @SkullJuggler: Transcribe your speeches and go through them critically. Circle unnecessary words and get rid of them.
  146. @Ginaschreck: Trend right now is smaller meetings. If your market is one that is shrinking its time to shift! – @RobertBradford.
  147. @Rickun: Try replacing conference calls with Skype video. It’s faster, more intimate, and more likely to result in success.
  148. @TheSalesHunter: Turn blog content into a book – @RebeccaMorgan.
  149. @delwilliams: Tweeting at a conference isn’t rude its reporting – @bethemedia.
  150. @PamGilchrist: Tweets should focus on your thought leadership, not your cat’s hairball.
  151. @PamGilchrist: Twitter can help you extend the life of your speech. Use pre- and post-Tweets.
  152. @PamGilchrist: Twitter combined with Google natural search instantly raises your profile.
  153. @stephenshapiro: Twitter is like teenage sex. Everyone wants to do it but no one knows how – @Rory_Vaden (quoting someone else).
  154. @bigkid: Use http://rhymer.com/ to create phrases with alliteration – @PFripp
  155. @marshaegan: Use http://whostalkin.com to monitor your brand on Social Media – Dr. Maurice Ramirez (@renaissancedoc).
  156. @BeyondtheBrink: Use lists in Social Media to reduce the noise to improve ur listening – @Rory_Vaden.
  157. @SkullJuggler: Use slides to help your presentation, not make it – @gitomer.
  158. @jeffkorhan: Use social media to be a fly in the wall – @mauriceramirez.
  159. @BeyondtheBrink: Use the advanced search function in LinkedIn for prospects – @rory_vaden.
  160. @PamGilchrist: Use the back channel to converse and collaborate with tools like http://www.tweetscan.com
  161. @LiveYourBrand: Using Gestures – Use two handed gesture when your point is twice as important – Michael Grinder.
  162. @mpaynknoper: Virtual events allow delivery of training at best times for attendees, delivery of tools they need in customized way. Add component.
  163. @HansRuinemans: Wanna know a secret to speak better? Go to Resources at http://www.stefduplessis.com and use the codeword ‘africanwisdom’.
  164. @CindyWMorrison: Want to assume position of authority.. Put weight on both feet. Want to be approachable? Weight to one foot – Michael Grinder.
  165. @sallyhogshead: Want to be a professional speaker? Start for free: Rotary Club, Kiwanis, civic clubs. And, write every week – @gitomer.
  166. @LiveYourBrand: Want to get your content and information distributed around the world? iTunes University learn anything.
  167. @BertVerdonck: We hired your for the fun, but paid your for the content – Mike McKinley.
  168. @smaxbrown: We just had a prayer with @chadhyams back stage. He is truly inspiring…and here we go.
  169. @stephenshapiro: We like captain crunch over oat bran. Flavor over fuel. Feedback is fuel. It just doesn’t always taste great – Shari Harley.
  170. @mpaynknoper: Webinars now like conference calls. Need to be really, really good or make it interactive through immersive environment – @ginaschreck.
  171. @SkullJuggler: Webinars: corporate gets it, keep engaged, raise hands. Con: MUST have Internet and device – @RebeccaMorgan.
  172. @allankarl: What are the five memorable moments of your speech? All successful speeches have them. Does yours?
  173. @paulwandrew: What if your Career & your Cause were two Clydesdale horses? Harness them together & they’ll pull 5 times what either one could alone.
  174. @neenjames: When a woman is stressed out she has to talk about it or her brain will explode – @markgungor.
  175. @Style_Matters: When delivering a speech, begin at center stage. Moving around livens up your delivery but don’t leave any part of the room out.
  176. @LiveYourBrand: When presenting, do not move any part of your body while pausing. Don’t move until you start talking again – Michael Grinder.
  177. @LiveYourBrand: When speaking professionally, hand gestures help us make a good first impression or can be a distraction – Michael Grinder.
  178. @DonCooper: When you ask for feedback, be willing to hear the answers – Shari Harley.
  179. @SkullJuggler: When you focus on your audience, you must have transformed your speech to muscle memory.
  180. @SkullJuggler: When you post to your blog regularly, your rankings will go higher because you always have fresh content – @RebeccaMorgan.
  181. @1000cranes: When you’re blogging, keep them short. Don’t have a “”toilet paper page”” have a “”read more…”” link instead.
  182. @Ginaschreck: Wisdom from @Schrecklet “”The hardest part of Nat’l Spkrs Convention is having to be SUPER enthusiastic all the time!”” SO TRUE.
  183. @WorldRider: Women: if you want something from man ask for it–more than once & the right way – http://ow.ly/i/2GJn@markgungor.
  184. @allankarl: Words I heard most at #nsa10 “What can do for you? How can I help you?” For this 1st timer, I’m blown away. Thank you!
  185. @Ginaschreck: Words mean diff things to men & women. “5 minutes” means 5 min to men. It means less than an hour to women – @markgungor.
  186. @TaraDiversi: Work for yourself, not by yourself. #nsa10 community.
  187. @SkullJuggler: Would people stand in the rain to see your speech?
  188. @allankarl: Wow! I had no idea. But Robert Fripp, the virtuoso guitarist of King Crimson fame, is @PFripp‘s brother.
  189. @SellingChange: You are the curator for your audience -> Sort of sad. “You don’t have to be creator of great content; you have to be the *conduit*” – @Rory_Vaden.
  190. @amandajohnsSWC: You don’t have to create a great message to be a conduit of a great message – @Rory_Vaden.
  191. @MediaJess: You don’t need permission from anybody to be great – Brad Barton.
  192. @SkullJuggler: You don’t need the best speech coach in the world, but someone who knows more than you.
  193. @bigkid: You give your best lines to OTHER characters. Give them credit – @PFripp.
  194. @allankarl: You have to get messy before you get tidy – @PFripp on speech prep creative process.
  195. @SkullJuggler: You must have different versions of our speech in case circumstances outside of your control change your timing.
  196. @GetResults: You offer your brand to the world, the world decides, refines, allowing your brand to takes on its true identity.
  197. @SkullJuggler: Your audience will remember what they “see” the pictures you paint for them in your speech.
  198. @doncooper: Your audience won’t remember your PowerPoint bullets, but they will remember your stories – Jean Gatz.
  199. @bigkid: Your best marketing is your speech, so work on your speech, not on your marketing!
  200. @tracykennard: Your blog is your central hub. Everything should feed it – @Rory_Vaden.
  201. @TheSalesHunter: Your competition is not others it’s others not knowing you – @visibilitycoach.
  202. @SkullJuggler: Your fee is in your head. Double your fee and raise it every year – @gitomer.
  203. @WorldRider: Your life is not your material – Stef du Plessi.
  204. @bigkid: You’re better off taking money and playing craps than hitting it big in book publishing – @clintgreenleaf.
  205. @SkullJuggler: You’re not having a bad day, you’re having a bad slide. Wrong pics on the Internet are a risk and make you a fool – @gitomer.
  206. @SkullJuggler: YouTube as your base. Most people go there for video 60-80% videos viewed there – @tjwalker.

Tweeting #nsa10

There’s just over 24 hours to go before the National Speakers Association 2010 Convention in Orlando, and the buzz on Twitter is kicking into high gear.

There are now 880 tweets in the archive.

These have been submitted by 100 of the expected 1,500 attendees, so less than 10% of NSA’ers seem to be active on Twitter (or maybe a majority will wait until they get to Orlando before they start contributing). As it is, @neenjames is the most active, with over 50 messages posted. Neen is a productivity expert, who obviously finds something productive in Twitter. Hopefully the remaining 90% of the crowd will too.

Some of the pre-conference tweets which caught my eye include:

@meredyth25 Too excited for #nsa10 to sleep!!

Double Dutch
@HansRuinemans Looong day. But I’m packed and ready to fly from Amsterdam to Orlando for the #nsa10 convention. Few hours of sleep be4 meeting @paulterwal

Follow everyone
@goldasich: Want to follow everyone from #nsa10? Visit blastfollow.com each day during the conference. http://ow.ly/2b78i

Deep In The Heart…
@DaveLieber Can’t wait to see NSA speaker pals at #NSA10. My tribute to NSA/North Texas pals “What my speaker friends taught me” at http://bit.ly/dfC6Ck

Well said
@thomsinger Conference Networking Tip: Tweet or Blog about the coolest parts of the conference (but not every little thing or you’ll bore people) #nsa10

Down Under
@kirstyspraggon #nsa10 I ammmmmm so looking forward to meeting everybody. Will be at the international drinks with 7 other Aussies.

The British are Coming…
@LesleyEverett RT @mediacoach: #nsa10 Checking last-minute details before heading across the Atlantic to NSA10 in Orlando tomorrow – Me too

Wide-eyed first timer
@paulwandrew So excited about being in Orlando later this week for National Speakers Convention- my first one, and I’ll be meeting people 24/7 #NSA10

Never eat alone
@thomsinger Conference Networking Tip – sit with strangers at meals. Do not always be attached at the hip to those you already know #nsa10

Internationally Speaking
@MediaCoach: #nsa10 Delegates from more than 12 countries will be in Orlando. Make them feel welcome.

Networking Tip
@thomsinger: Conference Networking Tip: Do not memorize an elevator pitch about you. Memorize 3-5 questions to ask others. Get them talking. #nsa10

..but a good cigar is a smoke
@robertbradford #cpeg10 #nsa10 Looking forward to Cigar PEG party at the NSA convention – try it even if you don’t like cigars!

505 Top tweets from Cisco Live!

The annual Cisco Live! Conference was held June 27 – July 1, 2010.

The big Cisco event came in two flavors – Cisco Live in person at the Mandalay Bay Hotel in Las Vegas. Cisco Live virtual offered those of us who could not travel a (greener) alternative to Vegas and an opportunity to attend numerous sessions online.

Attendees generated over 7,000 tweets under the hashtag #cllv10.

Twitter is ephemeral. It only maintains 10-14 days of content, so this information will soon disappear. However, here’s a useful permanent archive all of the tweets. It’s with deep gratitude to all the attendees who posted their messages that this content has been made available worldwide on Twitter. Thanks!

Building on an idea of listing of “top tweets” I first experimented with at the Detroit Ragan Corporate Communicators Conference at the GM Headquarters in May, and extended at the San Jose Ragan Social Media Summit held at Cisco in June, I’ve curated a list of 505 tweets I found most content-rich and interesting; adding links where appropriate for easy reference; consolidating others. Removing the re-tweets (RT’s) alone reduced the number of total tweets from 7,000 to 5,700.

Full disclosure: I am employed by Cisco as an executive communications manager. I’m not a network engineer, nor do I play one on TV.

I aimed for brevity and so none of the Twitter handles or attributions are listed below, so search the archive if you need sources.

Please share your own experiences of the event in the blog comments (or on Twitter!). I apologize in advance if I omitted your favorite tweet – please add it to the comments below.


CiscoLive 2010 Wordle.com tag cloud
Click to enlarge – Image by Wordle.

  1. 10,000+ network engineers having lunch http://twitpic.com/20s53y
  2. 23,000 people onsite for CiscoLive @carlosdominguez states.
  3. 35% of US population posted or updated some sort of social media in the last 24 hours, wow.
  4. 62 mil searches will have been done on Google in the next 30 minutes. By 2013, more video will be searched & consumed than ever.
  5. A little more NetSim demo footage
  6. A more realistic live network is coming to R&S lab, including live background traffic and flapping routes etc. Sounds a year out.
  7. After this EEM session I think I’m going to have to go buy that new Cisco Press TCL book. This stuff is awesome!
  8. Ah…just learned why we can’t use 10Gb twisted pair cabling for FCoE. High bit error rate over the twinax cables. Explains that.
  9. All about leveraging your investments and relationships … Collab Cloud + On-Premises Integration + Service Provider Integration.
  10. Amazing application of Cisco technology: Network Emergency Response Vehical (NERV).
  11. Astounded how much social media is integrated into this conference, and how useful/important twitter is proving. Great job Cisco.
  12. At Cisco CTO talk. I’m glad tech finally allows for “collaboration” – how did civilization last 10K years without it?
  13. At Cisco Expo in China, mayors wanted to know how Cisco tech will help healthcare sys & grow jobs not switches & routers.
  14. At CiscoLive keynote 2 in Las Vegas. Padmasree is great speaker (and coolest name around Ms. Warrior.)
  15. At Cisco Live, we’re using our own Customer Collab technology to listen to tweets from attendees and respond to their requests.
  16. Attending IPv4 Exhaustion: NAT and Transition to IPv6. Reminds me of http://xkcd.com/742/
  17. Attending IPv6 Deployment Experiences, speakers impressive, from Comcast, Google, Microsoft, Cisco, etc.
  18. Auto login to extension mobility will be a great productivity enhancer, for both hoteling and traveling users. Cool!
  19. AutoStitch panoramic photo app is blazzin fast on iPhone 4. Processed 10 shots in < 30 sec! Mandalay Bay at #cllv10 – http://ow.ly/i/2jaY
  20. Barry O’Sullivan: Collaboration is going inter-company, we need to think beyond the firewall.
  21. Barry O’Sullivan: Talking abt Cisco’s collab innovation rodamap, including extended mobility capes & social media cust care + more.
  22. Barry O’Sullivan: We’re going to take video everywhere and it’s going to be part of everything we do. Put people @ center of collab.
  23. Been following Cisco for 17 years. They’ve come so far and really are just getting started. Great vision+execution.
  24. Ben Mezrich (author of Accidental Billionaires which led 2script 4 Facebook movie) giving final keynote – http://om.ly/nIOu
  25. Best thing Cisco’s done is buy WebEx.
  26. Big bets for Cisco – Video, Cloud, DC / Virtualization, Smart communities .
  27. Blog by Jerome Henry: Cisco believes in cloud networking future.
  28. Blog Post: Cisco announces WAAS enhancements for application delivery at CiscoLive.
  29. Blog Post: CiscoLive 2010: The last two days.
  30. Blog: CiscoLive 2010.
  31. Blog: CiscoLive 2010 – It’s all about the Milk & Cookies – comments welcome
  32. Blog: CiscoLive 2010 – The First 36 Hours.
  33. Blog: CiscoLive 2010 Tuesday & Wednesday recap.
  34. Blog: My crystal ball (and gut) say we should be “Expecting a Different Kind of Cisco Live”.
  35. Blog: Professional Life Update.
  36. Bonus: Got to shake hands with @carlosdominguez (Altho, I am still pulling for @padmasree in winning the tweep count.
  37. Borderless network trust and sec needs all Cisco network OR standards that are not being developed.
  38. Bos: 3 areas differentiate Cisco Quad. Open architecture, fine grained policy, video.
  39. Bos: Cisco Quad enterprise social sw just announced at #e20 see it at the Cisco booth.
  40. Bos: WebEx first collab app on iPad.
  41. Bos: says 25% of R&D on interoperability. In our DNA.
  42. Both Google and Microsoft use OSPFv3 for their IPv6 IGP. Interesting. Both said they might use IS-IS in the future.
  43. Brian Lett is talking about Eliminating the War Room with #emcionix at emc booth. Read his blog yet?
  44. Bridgewater boosts interoperability in NGNs.
  45. Bridgewater Joins the Cisco Developer Network and Completes Interoperability Verification Testing.
  46. BRKSEC-3061Adv Sec Mgmt & IC good enough to keep me alert the morning after CCIE party. Need more on ops structure & process tho.
  47. BT and Cisco extend hosted unified communications service to U.S. market.
  48. Burg/Borderless: “1.3 billion mobile devices expected w/i 3 years” – do I hear an IPv6 tie in there?
  49. Burg/Borderless: 80% of the Internet is ‘dark’, i.e. not recog. by URLs / crawled / known.
  50. Burg/Borderless: Anytime, anywhere, any-how, from any platform … but aiming to cover the 80% commonground.
  51. Burg/Borderless: SensorBase: largest vuln resource; moving beyond content, reputation, signatures & into context/awareness.
  52. Burg/Borderless: Talking enterprise security now, but all of the L3 parts are IPv4-only – need to be updated w/ Eric’s input.
  53. Burg/Borderless: The transparent implementation uses WCCP, therefore no IPv6-Right? Again, whole preso so far = very IPv4-centric.
  54. By distributing a doctor’s services via Cisco Telepresence they are up to 200% more efficient.
  55. C&W selected Cisco #UCS for their hybrid #cloud IaaS w/ newScale for easy-to-use on-demand provisioning.
  56. Cable&Wireless launches #cloudcomputing w/ Cisco UCS + newScale for self-service provisioning.
  57. Carl Wiese: Collaboration is a journey, not a project. It’s time to move forward in that journey.
  58. Carlos Dominguez “54% of companies block social media” Legal teams spook them.
  59. Carlos Dominguez given your presentation today, thought you’d like this blog.
  60. Carlos Dominguez: We (all of us) are the forefront of changing the world. Take the knowledge you got @CiscoLive. It’s power.
  61. Carquest uses Cisco WAAS to optimize bandwith and Infovista VPM to monitor utilization.
  62. CEMA10 field trip to was very impressive! NOC (network ops center) in the middle of the foyer in “fishbowl” style is brilliant!
  63. Chambers even after all this years looks really passionate and very much hands on.
  64. Chambers fielding questions from a room full of CIOs. http://twitpic.com/20uxmt
  65. Chambers in action http://twitpic.com/21as7s
  66. Chambers Keynote: Cool to see him walking the crowd.
  67. Chambers Keynote: Elaborate intro by http://tweetphoto.com/29842647
  68. Chambers makes thousands of engineers feel that they are being heard and that Cisco is listening. Makes them feel great. Smart.
  69. Chambers on Cisco Cius and Apple iPad coexistence within Cisco customers: “We love anything that loves networks.”
  70. Chambers recorded presentation to to #giic … want all presenters to remember this – http://su.pr/1YrlDC
  71. Chambers: Cius used by teachers in classroom: world must change approach to education.
  72. Chambers: “Cisco had no choice to take on the giants in the data center”. I think HP threw the first punch.
  73. Chambers: “Culture change and Process change are the difficult part. Not the technology” ref biz model/cloud.
  74. Chambers: “If a picture is worth a 1000 words, a multimedia video is worth a million words.” Big networking implication.
  75. Chambers: Aligning Business organization, dynamic models, with the Cloud(tech arch)…
  76. Chambers: Bank of America has over 200 high end TelePresence systems.
  77. Chambers: Business Architecture is enabled by Technology Architecture.
  78. Chambers: CiscoLive 2010 Will someone please tell him that chasm is pronounced kazm?
  79. Chambers: Cisco needs to put in the highway so customers can drive on it.
  80. Chambers: Cisco UCS grew 168% sequentially Q/Q – but building off small numbers.
  81. Chambers: Companies or countries that don’t change will be left behind.
  82. Chambers: Every biz mgmt mistake I have made was because we either moved too slowly or couldn’t create a repeatable process.
  83. Chambers: Expense cutting is done, executive leaders need to increase productivity via network economy.
  84. Chambers: Focus 1st on vision & differentiation from competition, then execution for next 12-18 months.
  85. Chambers: Innovation and operational excellence are now in parallel.
  86. Chambers: It’s about virtualization first in the datacenter then on to your home.
  87. Chambers: It’s not about information, it’s about the network … the network economy. The devices, all connected.
  88. Chambers: like the way he is walking around the audience.
  89. Chambers: Market transitions wait for no one.
  90. Chambers: Networking moving from being plumbers to enablers of IT.
  91. Chambers: Our next transformation requires not technology, it requires process change and culture change.
  92. Chambers: Talking innovation: Cisco went from ~380 patent applications in Q1 to ~770 in Q3.
  93. Chambers: The drive to change starts from the consumer and moves to the datacenter.
  94. Chambers: Use the power of collaboration, process replication, organizational change…
  95. Chambers: Virtualization and cloud computing. Huge interest. Companies are looking to jump the chasm.
  96. Chambers: We can take a brand new idea … assign it to any two Cisco execs … and have it in front of BoD in 45 days.
  97. Chambers: We have the ability to see beyond the challenges of the immediate future.
  98. Chambers: We will continue to innovate at a pace that will challenge competitions to keep up.
  99. Chambers: We’re positioned to be your best business partner.
  100. Chambers: Whatever you use in your personal life, you will use in your business life.
  101. Check my blog on CiscoLive.
  102. Check out the latest offering from Cisco to address our Energy challenges. Launch later today!http://bit.ly/9e6pkb
  103. Check out this case study about a server guy named Steve: http://om.ly/mizO Look for Steve in newScale’s booth.
  104. Check this out this customer testimonial from CiscoLive by @metroPCS – http://dld.bz/jGQS
  105. Chris Botting: Your customers are talking via social media channels. Sometimes comments are good, sometimes not-so-good.
  106. CIO panel from Cisco, Teletch, Modec & KROLL focusing on value of virutalization, w/ a lot on storage virtualization in particular.
  107. Cisco achieved $1.052B in net benefits from its collaboration strategies, roughly 30% from innovation and growth benefits.
  108. Cisco and open platforms: Android… a phone is not a phone anymore, its a device to “connect”.
  109. Cisco announces FabricPath – need to tease out marketing as this isn’t just TRILL on Nexus
  110. Cisco announces the availability of the Cisco Hosted Collaboration Solution.
  111. Cisco Author- Lance Hayden. IT Security Metrics- Practical framework for measuring security. http://amzn.to/afsiOV
  112. Cisco collaboration accelerated teamwork: 40 mins saved each day, 31% fewer trips, 87% report + experience, 4.3% revenue growth.
  113. Cisco created virtual sales specialists & gained 6-15 hrs of productivity, 50% incr cust interactions, 70% incr work/life balance.
  114. Cisco Delivers Data Center Architectural Flexibility to Support Virtualization and Cloud-Based Environments.
  115. Cisco EOS looks like a biz version of Ning or Google Sites.
  116. Cisco FabricPath gives you up to 16 active L2 links w/o spanning tree.
  117. Cisco FabricPath: ambitious but pricey – http://is.gd/daag1
  118. Cisco has a private cloud which allows provisioning of compute power in 15 min.
  119. Cisco industry first … first intercompany call with regular phone numbers earlier this year.
  120. Cisco is committed to multi-platform, multi-device collaboration with our collaboration portfolio.
  121. CIsco launched over 400 new products last year. CRS-3, Nexsus, Catalyst, ASR, Vblock, etc…
  122. Cisco Movi for Mac and Windows – dial in to all kinds of video, inc. Telepresence.
  123. Cisco Pulse internal deployment results: 5,600 users, 2+ hours saved/query, increased quality of responses, reduced sales cycle time.
  124. Cisco Pulse will fundamentally change skills-based routing … And other ‘disruptive components’ like video-enabled Customer-Care.
  125. Cisco resp: Both. Vision from the top. Execution is collaborative. Drive is productivity, growth, and innovation.
  126. Cisco retail architect Bart McGlothin demo Virtual Expert to John Chambers at CiscoLive http://yfrog.com/5op5xej
  127. Cisco rolled out Webex IM and Presence to 30K people in 2 weeks. That’s the beauty of the Collaboration cloud.
  128. Cisco Show & Share: Collaboration through Video http://bit.ly/cDTHtm
  129. Cisco Smart Care Service combines networkwide tech support with ongoing network monitoring and proactive network.
  130. cisco soar – a new expertise locator. — seems like an important step in the evolution of enterprise collaboration.
  131. Cisco Social Media Customer Care demo is pretty cool! Saw our tweets real-time!
  132. Cisco Tablet Cius anncd at #cllv10 – everything the iPAD should have been.
  133. Cisco Teleprescence Collaboration using Tandberg technology.
  134. Cisco to make an Android tablet.. Cool idea but it is very very tiny. WIll there be a larger option available in the future?
  135. Cisco to offer Wi-Fi-enabled Flip, enterprise video transcoding, and iOS video app.
  136. Cisco UC roadmap looks great with exciting new features and enhancements to existing ones!
  137. Cisco Unified Contact Center ties into social media tools, including Cisco Quad through open APIs.
  138. Cisco Video Surveillance Monitor (VSM) requires Internet Explorer / ActiveX … So no Cius support? whoops?
  139. Cisco WAAS announces enhancements for application delivery today at CiscoLive.
  140. Cisco Web 2.0 collaboration initiative benefits and costs: net 2-yr benefits greater than 8x the cost, payback = less than 1 yr.
  141. Cisco: Absolutely, focus on the larger org change and biz process is a harder convo to have, but biz results inspire other groups.
  142. Cisco: Bring *people* back into collaboration with any-to-any video, instead of just email, documents and presentation sharing.
  143. Cisco: The Power to Control Your Converging IT Infrastructure From a Single Console. http://bit.ly/9BQVUr
  144. CiscoDC #NetApp #VMware validated design 4 Secure Multi Tenancy in a virtualized DC – its the real thing #IVA http://bit.ly/c7L2Vd
  145. CiscoLive – I agree social media is an integral part of this experience.
  146. CiscoLive and the global unveiling of Cisco Cius, a new world for collaboration. – I’ll admit, I’m getting goosebumps watching this.
  147. CiscoLive attendees loving the Cisco UC 8.0 integration.
  148. CiscoLive has been awesome! Check out my new tattoo!
  149. CiscoLive I would love to see an architecture/troubleshooting session on ME3400/ME3750/ME3600X/ME2800X platforms next year.
  150. CiscoLive I’m baffled why session #BRKCCT3005 wasn’t selected for recording, already heard lots of requests due to overlap.
  151. CiscoLive is one of the best conferences I have been to. Every session had in-depth tech info that I can use with no sales/marketing BS.
  152. CiscoLive NOC Tour: 400 APs, 150 access switches, 6500 VSS core, over 3k wireless clients, 200Mbps Internet uplink.
  153. CiscoLive: one of the few places where men have to wait in line for the restrooms, but women do not.
  154. CiscoLive’s theme is “Knowledge is Power!”
  155. Cisco’s Home Energy Management Launch – my take from C-Scape.
  156. Cisco’s IME inter-company solution is the real deal. It’s greatly enhanced collaboration between CDW UC team and our Cisco peers.
  157. Cisco’s IPICS bridges communication media, 4.0 starts @ 1/4 the price …and the mobile client supports Android & iPhone, incl video.
  158. Cisco’s Making a #Tablet? That’s Like #Apple Making a Connected #Grid Router in Wall Street Journal.
  159. Cisco’s Network Emergency Response Vehicle http://bit.ly/8ZVESQ http://bit.ly/btPOCR http://bit.ly/cmGviI — totally awesome.
  160. Cisco’s new FabricPath supports Transparent Interconnection of Lots of Links (TRILL) http://datatracker.ietf.org/wg/trill/charter/
  161. Cisco’s Todd Famous (awesome name) demoing social interaction solution for use in financial services. Very relevant.
  162. Cisco’s TRILL drill: FabricPath beats IETF standard to market – http://bit.ly/crgRtq
  163. Cisco’s UC cloud. Partners must innovate with new services–reselling cloud slices is a volume biz. http://bit.ly/aFwbBr
  164. Cisco’s Unified Communications platform now available as a service.
  165. Cisco’s video big bets: transform TV, media/entertainment, advancing advertising, reinvent collaboration and communications.
  166. CiscoVNI: active multitasking and passive networking = 13 hrs of extra IP per day. Probably not so much outside mature markets.
  167. Cius – general availability in the first quarter of calendar year 2011. http://newsroom.cisco.com/dlls/2010/corp_062910.html
  168. Cius – I agree $1k is not mass consumer, maybe make a mini? (‘You’ is half of ‘us’==”Ciyou?”) http://su.pr/2FNshh
  169. Cius cool, especially real-time HD video and telepresence, but dock looks like tiny 1970s TTY. http://tinyurl.com/39vmetx
  170. Cius could change education entirely!
  171. Cius has front- & back-facing camera, plus HD based on an open system. A personal TelePresence system! iPad killer!
  172. Cius Intel Atom 1.6-Ghz may be key to beating Apple iPad, which has 1 GHz A4. http://tinyurl.com/27mpe8u
  173. Cius is an interesting name. Is it a coincidence that it is pronounced “See Us”?
  174. Cius is now your personal HD Telepresence device. Book reader too!
  175. Cius is really a tablet for business. Using Android platform because its open. Thr will be many tablets states Padmasree.
  176. Cius looks cool! Dammit I just bought an iPad.
  177. CIUS ‘See Us’…..Web 2.0 in action. Mobile platform that dovetails with the Enterprise…
  178. Cius tablet brings the world to the classroom on a whole new level w/live video in Aegean Sea! WOW!
  179. Cius: Android-based – does grades, attendance, create ebooks, conferencing: Collaboration; Supports HDMI & Bluetooth headsets.
  180. Cius: Children of the future are going to have it soo good with Cius in the classroom.
  181. Cius: UCS and AnyConnect client capability, nice! … But they should use Swype for the keyboard?
  182. Clean air APs will only make rrm changes to its own radio, it cannot influence the rrm settings of surrounding Aps.
  183. Cliff Meltzer: It’s less about installing and running infrastructure — it’s about adjusting to business models and market changes.
  184. Cloud panel at ITES: Security is not the only concern. Its about having the right services and service management.
  185. Cloud panel at ITES: Talent and resources to deliver cloud and virtualization solutions is scarce. Need to grow expertise.
  186. Cloupia helps customers to overcome “Barriers to Broader Cloud Adoption” mentioned by Padmasree.
  187. Collab strategic dir: Interop open arch, flexible consumption models, ent social sftw, secure inter-co, video coms = integrated exp.
  188. Collab wasn’t for a specific project. Needed to take all comms to the next level. Dialtone isn’t enough to bring people together.
  189. Collaboration – foundation for Cisco sales with customers, within the sales force, within the company, outside the company.
  190. Collaboration, “a river that runs through everything we do” – http://twitpic.com/20kj1m
  191. Comcast goes live with IPV6 trials – check it out by registering.
  192. Comcast speaker says they want to divorce themselves from IPv4.
  193. Comcast speaker shows graph of access times to sites via IPv6 vs IPv4. IPv6 is slower. Not good. Tunnels part of the problem.
  194. Contact Center with 550 agents from 25 rack servers down to 13-14 blades on 2 chassis with virtualization.
  195. Cool that they are showing so many iPhones at Cisco Live, even if Apple people are confused about what IOS means.
  196. Cool, live translation for hearing impaired too. Very inclusive.
  197. Correlation: the ratio of women to men is about the same as Apples to PCs at CiscoLive – I think I even saw an iPad
  198. CTI will also die. All Cisco UC engineers are rejoicing!
  199. Current number of Voice CCIEs as of June 27th, 2010 is 1,219.
  200. Cust collab framework: start w/ customer contact center, extend to partners and experts, social media, brand mgmt, biz video apps.
  201. CVO also provides consultative guidance for automating the deployment and management of remote sites. #servicesbooth.
  202. Dan WIng: DNS64 works great, for things that use DNS – not so much for things that uses IPv4 literals (req ALG, & kudos to T-Mobile.)
  203. Dan: Instead of adding new features / functions, applications are having to diddle with these 120 pages of (NAT traversal) spec’s.
  204. Dan: Long tail to IPv4 (as-in prolonged / permanent) … “NAT IPv4 where we must, but get IPv6 deployed.”
  205. Darrin Simmons: presenting Quad at CiscoLive – New ways to collaborate in an enterprise.
  206. Darrin Simmons: Cisco Quad has 3rd party UC Integrations so you don’t have to “throw away” previous UC/client investments.
  207. Darrin Simmons: see’s Quad as replacing email aliases . Shows video – http://bit.ly/9pQRXs
  208. Darrin Simmons: shows profile with tags, posts, pictures, activities, docs, and his status updates – all on Cisco Quad. Communities up next!
  209. Darrin Simmons: talks Cisco Collaboration Architecture: http://bit.ly/duwvHv
  210. Darrius Jones: Cisco deployed: Mtg Center, Call Manager, WebEx, and more.
  211. Darrius Jones: lessons learned – Learn the “what’s in it for me”, what problems do your customers have, work to fix the problem.
  212. Darrius Jones: Perception of Cisco in Collaboration … confused at 1st but with WebEx and Tandberg acquisition Cisco is leader.
  213. Darrius Jones: We don’t start with ROI, we start off with an exp – what is the desired outcome and then how do we deliver that exp?
  214. Datacenter 3.0 lab! I just configured Nexus 7000s, a MDS9506 and a UCS blade system. Awesome to combine technologies.
  215. Debra Chrapty tells about her first days at Cisco after coming from Microsoft – now onto SaaS architecture.
  216. Debra says increasing focus on developer tools and APIs. Building on Jabber XMPP.
  217. Demo of MXE streaming to different end points. also showing real-time recording and pulse video search and alerts.
  218. Demo: Bluetooth proximity, Cisco Quad … and a cust issue includes LinkedIn, Facebook, Twitter, Email, Phone-call, SMS #cllv10 – ScaryCool!
  219. Demonstrating the social media customer care sltn & the campaign dashboard. http://twitpic.com/2134u3
  220. Deploying Nexus 7000 in Data Center Networks class is awesome. For all you at Ciscolive its class BRKDCT-2951
  221. Despite being visually wiped from messaging, Scientific Atlanta’s brand won’t die. Chambers has uttered it now 3X.
  222. Did presenter mention to just run jumbo MTU on IP transport to avoid mucking with server MTU? Seems like best option.
  223. Did you know newScale provides self-service for Cisco UCS? http://om.ly/mwOQ Stop by the newScale booth for a demo.
  224. Do you know the five factors for successful collaboration? http://ow.ly/24WIC
  225. Do you really know what happens in the server room? Check out #SolarWinds totally new video for CiscoLive.
  226. Ed Flavin, CIO of Modec : The biz trusts IT, so we have the credibility to virtualize anything. Our mission is to just make IT work.
  227. EEM is awesome. So much I want to do with it!
  228. Efficient cloud delivery of education takes priority over privacy. (paraphrase)
  229. EMC Symmetrix VMAX disk cabinet. 240 hard drives. Even us network geeks have to gawk at that! http://moby.to/kt0o4e
  230. Enjoyed both of the keynotes at Cisco Live, some good food for thought, good to see Padmasree shout out to CCIEs re Cloud
  231. Enterprise knowledge = real time, deep packet analysis. Search based on keywords/tags.
  232. Enterprise Social Software – enables employees to work together in new ways, integrating real time communication capabilities.
  233. EoMPLSoL2TPv3, holy acronym batman.
  234. Even John Chambers talks to the #EMC Vspec Team. Check it out! http://twurl.nl/23k8ht
  235. Evolution of Computing Architecture — Data Center 1.0 Scale Up, Data Center 2.0 Scale Out, Data Center 3.0 Unified.
  236. Example of using quad to accelerate employee on-boarding; use profile, communities, videos & searches to find related content etc.
  237. Excellent information shared at Cisco UC roadmap session. Excited to see new mobile UC enhancements coming in 8.5 release!
  238. Excellent presentation Padmasree. I’m always impressed with the business model and success of Cisco.
  239. Expect CCIE Voice written complete refresh announcement in the next 45-60 days.
  240. Expect to see 10GBase-T solutions for FCoE later this year. (Cisco is already supporting on Catalyst product lines.)
  241. Extend your current Unified Communications investments … integrations throughout the Collaboration portfolio.
  242. Externalization of the Enterprise: Not just context anymore but in some cases core processes, expertise, and infrastructure.
  243. Fascinating presentation @benmezrich! Truly enjoy your work! Looking forward to seeing Accidental Billionaires movie!
  244. Fascinating to see a transition unfolding. Even better, being part of it.
  245. Financial advisor/agent and customer uses WebEx Meeting App on the iPad to discuss 401K in live meeting.
  246. Financial Services Agent proactively reaches out through Twitter to help change his direct deposit form.
  247. Fine line between cool and creepy when orchestrating social CRM interaction. Kind of like hot peppers use sparingly.
  248. For emphasis: WRT IPv6 = Current FWSMs and ACEs must be forklifted & no IPv6-only VPN client from Cisco until ~2012 #SadNews.
  249. For those of you who attended BRKRST-2301 yesterday or will today you can get the full slide deck at http://bit.ly/cs42gb
  250. Fortune resp: Enable users to see the biz value. Start w/small use case which will catch fire and eventually ignite an inferno.
  251. Fortune resp: If it’s scalable & replicable, then IT will pay attention. If it’s an occasional event, it’s harder to get their attn.
  252. From IPv4 Nat Session: IPv6 == 56 billion billion billion addresses per person. I need more toys.
  253. Funny. Presenter says Cisco has lots of “TLA” Three Letter Acronyms.
  254. Gave into geek vs practical urges – switching from WLANs (practical) to LISP (geeky) at last minute.
  255. Geeks have such a charming sense of humor! RT@stilgar There’s no place like
  256. Gen-Y: We expect a level of proactive engagement in the way we engage. Too true!!
  257. Gillett sees cloud computing as revolutionary in the long term but over-hyped & misunderstood.
  258. Good convo with a reporter. Says #socialmedia has forced him to insert more of his opinions in articles to stay relevant.
  259. Google IPv6 speaker says they don’t depend on DHCPv6. They use SLAAC (Stateless address autoconfiguration). No DHCPv6 on Mac OS X.
  260. Google speaker just said they they are actually running out of RFC 1918 addresses! They need IPv6.
  261. Google speaker regarding IPv6: “Dual stack when you can; tunnel when you must.”
  262. Got multiple DCs in a metro area? Check out tested #CiscoDC #NetApp #VMware Long Distance App Mobility http://bit.ly/aahsye
  263. Great conference, fav sessions were UCS XML API and UCS QoS and Security. Missed out on Sean Mcgees session. Overall great week.
  264. Great day at CiscoLive. Chatted w/ Scott Morris a bit, got a few CCIE Sec tips from Yusuf Bhaiji himself, plus got a tweet from @padmasree.
  265. Great discussion and information shared at UC on UCS panel discussion! Looking forward to multiple app support on C series.
  266. Great presentation from McNab on mapping IT strategies to business.
  267. Great preso by @benmezrich at #CiscoLive. Tlkd abt Bringing Dwn the House. Now talking abt #Facebook.
  268. Great Q&A w/ John Chambers at the CCIE NetVet dinner! My first time attending, and it’s impressive openness.
  269. Great recap of CiscoLive from an analyst POV.
  270. Great to see Cisco’s Collaboration Innovation Roadmap focus on video and expanding mobile platform support.
  271. Great to see the focus on video!! Would love to see addl interop between cisco vid and apple FaceTime!
  272. Great verbiage on ‘availability engineering’ coming in BRKRST-3365, (RE: DAAP tool). I consider myself part of the choir” (whoops )
  273. HA WAN session recommends IP-SLA w/ EOT.
  274. Has anyone thought of the impact the Cius has to Microsoft both Operating system and MS Office. Do we really need them?
  275. Here goes Cisco CEO John Chambers in his keynote walkabout… i wonder if he gives a route to the camera people first..
  276. Hey check out real life Cisco UCS production experiences at http://bit.ly/aWWfX2
  277. Hilarious seeing all of the “will trade iPad for Cius” tweets.
  278. Hot Geek pr0n action: Cisco Flip plugs directly into Cius tablet.
  279. How do CiscoLive attendees define #cloud computing? Check the Top 3 responses http://bit.ly/cQSHOr
  280. How do you overcome islands of productivity interconnected by PSTN? IME enables high-quality voice & video across internet.
  281. How IT service assurance optimizes performance on Cisco nets, according to CA Technologies http://bit.ly/c8eBnr
  282. HPTF latest DC switch claims 2x performance, 50% less power at 35-40% cheaper price; we’ll see what comes out of next week.
  283. I am the World’s Most Interesting Intern: Vegas edition – http://bit.ly/a7Pmgd
  284. I can’t believe the UCS 6100 can’t deal with L3 qos tags. Is it smart enough?
  285. I don’t get it – how does blocking a SaaS app at network level prevent access out of band e.g. 3G device? false security?
  286. I feel like my brain is going to explode from all the information I’ve gotten this week.
  287. I just bet a coworker that John would come down off the stage 5 minutes into his speech. He bet 2 minutes. I lost.
  288. I just love hearing Cisco push AS. Because partners just aren’t good enough for “the tough stuff.”
  289. I like how when Padmasree 1st used the word ‘network’ in this segment, the representative img that came up was fabric looking
  290. I like the PPTs … much better than the “insane rubbish” of last year… http://yfrog.com/jwbrjp
  291. I like what I see of ACS 5 so far.
  292. I lurv it when companies spend money on flashy events. I am so shallow. http://myloc.me/8B3uH
  293. I really appreciate how the presenters repeat the attendees questions. Big rooms can make it hard to hear.
  294. I think Chambers should have used a jet pack to land on stage like Tony Stark did in Iron Man 2.
  295. I think Padmasree forgot app/service developers in cloud value chain. Huge shift and lucrative opp for app/services delivery.
  296. I use Movi every day & love it! RT @tfraz06: Cool movi demo for pc and mac. Amazing quality.
  297. I want to be Padmasree or Allison Watson (#WPC10) when I grow up! Brilliant WOMEN in Technology & life.
  298. I was a little skeptical of deploying dial plans like a routing protocol with SAF, but this looks pretty interesting! #BRKUCC2003.
  299. I wasn’t aware – there are known problems with WCS pushing templates with preshared keys or radius keys, it sometimes fails silently.
  300. I would like to see someone like Padmasree in charge of Facebook.
  301. I’d like to see SAF CCD learned routes in the GUI rather than having to go to RTMT. Just sayin’.
  302. if the slides are dynamic with moving content, why do we get PDF’s?
  303. If you *want* out of order packets, override the defaults — truth! Gets ugly when people do it.
  304. If you don’t have vision, strategy, execution in first 3 slides, you owe chambers $100. LOL.
  305. If you just deploy it & think they will come, you’ll see failure. Important to focus on change management & internal processes also.
  306. I’m studying @padmasree tweet style and page to get some pointers on how she does it. Zen like – flower background, glam shot.. Humm.
  307. IMHO, Video as the next voice means major scaling demands for networks, storage, and compute in the datacenters. Aligns with VCE.
  308. In BRKCRT-2001 and the speaker is great…keeping it fun and exciting.
  309. In BRST-2041 WAN Architecture and Design Principles. Dropbox is awesome. Got all my session PDFs ready.
  310. In flight quick blog post on impact of virtualization at these conferences. http://bit.ly/bEplKN
  311. In ‘Interconnecting voice and video with CUBE’ class with Christina Hattingh. Stoked, been in her sessions before, great presenter.
  312. In session BRKUCC-2010 at CiscoLive – excellent content, great presenter!
  313. Information technology creates a new division of labor. http://twitpic.com/212qsg
  314. Inside view of Cisco powered next-gen (actually, in use today) network emergency response vehicle (NERV).http://twitpic.com/211vbr
  315. Interested n how the exam process works – catch this video from @ciscopress Tim Warner @ CiscoLive http://youtu.be/gQsWSAh-sl4
  316. Interesting comment: N5k new version will have some L3 support, but “not all L3 support is equal.”
  317. Interesting that Avaya is retiring contact ctr technology.
  318. Interesting that http is actually quite low in usage compared to other protocols here at CiscoLive (based on keynote audio display.)
  319. Interesting to learn about TATA Communications dual-stack network. They seem to be huge but I’d never heard of them.
  320. Interesting. If your servers aren’t at least 60% loaded you can’t really consider your datacenter green. Too much overhead.
  321. IPv6 repost IPV6 Deployment discussion at CiscoLive – http://bit.ly/dkO3xchttp://bit.ly/9fskAZ
  322. IPv6 Sec/Vyncke – Busy room (100+ ppl, aboutv2x last year) and ~half of those are running IPv6 in their networks already, excellent!
  323. IPv6: if using link-local addresses for eBGP Cisco will automatically re-write the next-hop for iBGP – nice, where useful.
  324. IPv6: useful, hidden IOS command to help tshoot 6PE (and 6VPE, presumably) – “show ipv6 cef internal.”
  325. Is desktop virtualization a brave new world or just a way for centralized IT to assert more control?
  326. Is technology dictated by mgmt or is it a collaborative process working w/employees?
  327. Is the IT industry getting much, much younger people in from college or HS? A lot of very young people at CiscoLive.
  328. IS-IS: “priority driven” prefix updates, nifty … and supports IPv6. (Purge interface sounds useful too.)
  329. IS-IS: “SPF is never the problem, it’s the flooding” (talking about IS-IS vs OSPFv3 Addr Family support.)
  330. IS-IS: “Use NSF at the edge, SSO in the core .. and fast convergence” (If NSR support is available, use that.)
  331. IS-IS: ~”A single protocol for L2, IPv4 and IPv6 … Coming to your datacenter soon (TRILL).”
  332. IS-IS: can exclude connected prefixes &/or adv. passive-only … reduce the operational overhead when talking about 1000s of routers.
  333. IS-IS: Fast-Flood optimization, router can flood 5 LSPs prior to running SPF, so other routers can start processing … interesting!
  334. IS-IS: good way to think about it, “link failure is N^2 problem, node failure is N^3 problem” (for all link state RPs)
  335. IS-IS: TRILL, RBridges – Faster, minimal/no cfg, load-sharing … ~”anything to avoid tshooting STP” – TRILL finally becoming real!?
  336. Isn’t EEM a low priority process? So EEM stuff may not run under heavy load I believe.
  337. It just occurred to me that Cisco CEO John Chambers sounds a lot like Ned Flanders.
  338. It will be tough to get Apple to like DHCPv6 over SLAAC considering Apple’s history. AppleTalk did SLAAC in 1985.
  339. ITES: Jeff Kubacki of Kroll did Cisco UCS POC which yielded unbelievable increase in throughput.
  340. Jacoby : It’s not about structuring your data, but finding a way to make decisions from unstructured data. It’s about ‘we’, no ‘me’.
  341. Jacoby Cisco CIO: virtualization, collaboration, data mgmt, security, TCO are 5 key strategic areas for Cisco organization.
  342. Jacoby: Cisco IT’s goal is to be a services organizations, some sourced internally & some sourced externally.
  343. Jacoby: Cisco IT’s journey to services has four phases: location freedrom, HW freedom, provisioning freedom, and business process freedom.
  344. Jacoby: Every business leader should rotate thru IT.There isn’t a single business component that isn’t underpinned by IT.
  345. Jacoby: IT is an assembler of services. Services sourced either inside or outside the company.
  346. Jacoby: 5 key value conversations IT must have w/ the biz: scope/source/architecture, cost, time to capability, quality, & risk.
  347. JJB: Comcast treats IPv6 as a differentiator, is already 5 years into their plan, actively testing (incl. users) – 6RD “very soon.”
  348. John Hernandez: Announces the impending death of CTI and peripheral gateways 2 be replaced by collab apps and session Mgmt.
  349. John Hernandez: Cisco Quad and Pulse coming to customer collaboration. Drive better connections, skills based routing.
  350. John Hernandez: Really big distruptive thing = social media – 48% of US population now participates in Social Media.
  351. John Hernandez: Talking about Customer Collaboration. Huge transitions!
  352. John Hernandez: Talks about proactive engagement in social media. http://yfrog.com/0h9x7j
  353. John Hernandez: 10 year old boy on YouTube shows him how to configure game controller.
  354. John Hernandez: Cisco quad will replace CTIOS and CAD.
  355. John Hernandez: Customer care — huge market transition with infusion of social media.
  356. John Hernandez: Integrated reporting is absolutely key in the customer collaboration business.
  357. John McCool: By 2015, more people will access Internet by phone rather than desktop.
  358. Just demo’d Cisco Home TelePresence. Cloud-based provisioning, call routing. No pricing or tech specs. Quality appears 720p-ish.
  359. Just had the BEST UCS session…troubleshooting! Had some great insights in the mystical UCS CLI.
  360. Kenneth Mills http://bit.ly/bupB2B on how CA Technologies can assure app delivery in Cisco environments http://yfrog.com/74g3rej
  361. Kerry Bailey “Dialtone was the first cloud – we need that for data”. Some have called it “webtone”.
  362. Kerry Bailey, Verizon CMO: “The dial tone was the first cloud. Apps today have to be as reliable as dial tone.”
  363. Key component of Playbook for Transforming IT: Change management: define measure success for each of us – changes in new environmnt.
  364. KK (Google) – Special attention paid to IPv6 Addressing Plan, do out right the first time, learn from past mistakes; /48 per office.
  365. KK (Google): Google chose OSPFv3 and SLAAC, operational familiarity FTW.
  366. KROLL doing desktop virtualization w/ a combination of Cisco UCS & HP servers for lawyers that need access to sensitive data.
  367. Kudos to Rebecca for adding “self service” to virtualizaiton vision. It’s a critical diff b/w virtualization & true internal cloud.
  368. Last but not least: My picture of the Cisco ice @ the ccie party. http://twitpic.com/21659p
  369. Learning some very useful troubleshooting “show” commands in the cat 6500 session.
  370. Leesman Index = employee survey for engagement, satisfaction with workplace settings.
  371. LinkedIn profile change of employer pops up as Quad alert on agent desktop.
  372. LISP: It’s like IPAnywhere without all the /32s all over your routing table.
  373. LISP: All open, multi-vendor, to be exp RFC … Shipping code (ltd platforms, new code later this week). In use by Facebook now.
  374. LISP: An attempt to return the DFZ to ISP routes only, via a layer of indirection; authoritative/centralized Routing Locator mapping.
  375. LISP: Bonus, can use LISP encapsulation to get IPv6 across non-v6-capable ISPs, “proxy LISP”. And TTL / HopLimit transparent.
  376. LISP: Can use LISP in place of 6RD / Dual-Stack Lite / etc. … I think they would still need CPE control, yes?
  377. LISP: Equal support for IPv4 and IPv6 (including automatic-tunnel-like encapsulation); the best news I’ve heard all afternoon!
  378. LISP: For multicast we will have EID trees on the ends, RLOC tree(s?) in the middle … good to hear mcast mentioned (positively).
  379. LISP: Pre-arranged SAs, return routability, Nonce’s, and (fairly) backwards compatible. May have hybrid LISP+NON-LISP sites.
  380. LISP: RIPE-NCC is going to default to PI IPv6 address allocations? I missed that, will need to look into it!
  381. Look who paid a visit! John in Managed/Cloud Services Partner Pavilion at CiscoLive the other day http://twitpic.com/21kd9b
  382. Lot simplier to setup, 1 cat5 cable instead of e big ones, fiber, power and control.
  383. Lots of DoD top secret folks in this course. Did they get dropped off by unmarked helicopters!?
  384. Lots of voice sessions talking about E.164, but most carriers don’t support it yet. We found only Level 3 fully supported E.164.
  385. Making a movie at CiscoLive about Valence Energy’s smart #energy buildings in India and USA. http://twitpic.com/21bti1
  386. Marthin de Beer, Cisco SVP, Emerging Tech Group, highlghtd Valence Energy’s software & energy savngs on Cisco’s bldgs!
  387. Marthin de Beer: By 2013 90% of IP traffic will be video.
  388. Marthin de Beer: Collaboration is THE way we work. Find the right people & info, collab virtually & measure the impact.
  389. Marthin de Beer: It’s all about the experience, innovation is key. Exp = hardware + software + network.
  390. Mcast: “ip pim passive”, like “ip pim sparse” on interface – but with a load of auto-filtering. IPv6/MLD support?
  391. Mcast: Addressing plan, where the IPv4 mcast addresses explicitly carry admission control / BW limits … Interesting.
  392. Me and John Chambers – http://twitpic.com/212chp
  393. Migrating to internal cloud means new servers are rolled out in 15 minutes vs. 6 weeks the old way @ Cisco.
  394. Most of the us who have shared info openly on Twitter with me I am putting the info here: http://bit.ly/chkiGp might help?
  395. Multilayer: “300msec de-bounce on copper is (one reason) why you NEED to use fiber interconnects”
  396. My biggest concern about the Cius? Battery life. In that form factor, even 8 hours isn’t enough.
  397. My colleagues get a travel day tomorrow. Since I attended Cisco Live! remotely can I just take the day off?
  398. Need open lines of coms between security and collab teams. Must agree on risk versus reward scenario.
  399. New Cisco Social Media alliance looks like it has some awesome potential!
  400. New Service Assurance Daily blog post: How to make the most of your Cisco environment http://bit.ly/bupB2B
  401. News: ESPN uses Cisco and telepresence to bring World Cup soccer to your television http://bit.ly/9P49o8
  402. Nexus 7000 F-series cards have ~5ms latency, support trill & DCB, 10 w/port, $1k/port.
  403. Nitpick: the slide lists copyright date of 2009 .. but if that’s my biggest complaint for the week I think it’s a win.
  404. No matter how many times I come to Cisco Live, Chambers always leaves me jazzed about my job and technology!
  405. Note to self: Do not enable ‘logging standby’ on my system. Just duplicates syslog traffic.
  406. Oh joy! I learned how to write a game that runs on/in IOS. Gotta love EEM Applets!
  407. One iPhone can use as much bandwidth as 200 legacy phones.
  408. Only at #ciscolive can you walk around a smashmouth concert and hear an argument break out about packet loss and jitter.
  409. Original iPod sales had Mac pull-through sales. Think Cius will have TelePresence pull-through? This could be brilliant!
  410. ospf prefix suppression! What will they think of next! Now that’s cool.
  411. Overheard on shuttle – “Great to see a bold, big, rich company like Cisco. Most get big and cautious not dynamic!”
  412. Padmasree: and Verizon Business CMO discussing cloud computing with a huge emphasis on #VCE. http://twitpic.com/21alfq
  413. Padmasree: Cloud provides large businesses agility and efficiency.
  414. Padmasree: Cloud provides on demand, multi tenant & scalability. Public cloud massively scalable private cloud owned by enterprise.
  415. Padmasree: Disaster Recovery the biggest initial cloud app deployed.
  416. Padmasree: Excited about bringing cloud + smart, connected communities together “it will change the world.”
  417. Padmasree: I’m beyond ‘evaluating’ cloud computing… lets chat about what’s next someday.
  418. Padmasree: Massively scalable alone doesn’t make a ‘cloud’. it’s gotto be cross platform.
  419. Padmasree: The future of work, connected life, & computing all rely on video as a key component.
  420. Padmasree: Trends – Video, collaboration, virtualization /cloud comp,smart communities.
  421. Padmasree: “The cloud is a $33B oppty for service providers by 2013.” Big number!
  422. Padmasree: 3 key trends: future of work, future of computing, future of connected life – driven by voice & collaboration.
  423. Padmasree: Barriers to the cloud: Security, Compliance, QoS, Control, Fear of Vendor Lock-In.
  424. Padmasree: Cisco Goal – Build an ecosystem without a closed stack; prevent vendor & information lock.
  425. Padmasree: Cisco taking 2-prong #collaboration approach giving customers choices & flexibility states.
  426. Padmasree: Cisco will deliver collaboration in a hosted manor via subscription for all businesses.
  427. Padmasree: Cloud computing: IT delivered as a service over the network. Applications abstracted from the infrastructure.
  428. Padmasree: Cloud-based, Borderless network architecture require security, trust.
  429. Padmasree: Consumption models will be much more hybrid. On premise and from the cloud.
  430. Padmasree: Europe is moving the #cloud. Japan is moving to a government cloud. Happening In most developing companies.
  431. Padmasree: goal=”Make the cloud more network-aware, and make the network more cloud-aware.”
  432. Padmasree: I like Twitter. Its like a digital water cooler.
  433. Padmasree: In the next 5 years virtualization with emerging cloud computing will transform IT http://bit.ly/aMVXCy
  434. Padmasree: Let the transformation to ‘mainframe on the network’ begin with cloud computing.
  435. Padmasree: Service Providers: new revenue streams. For large enterprise: efficiency/agility. For public sector: efficient sharing.
  436. Padmasree: The next Internet: move from just a data transport to a media experience.
  437. Padmasree: Virtualization is an enabler to build energy efficient(sustainable) infrastructure.
  438. Padmasree: ‘We came to the cloud for the cost and stayed for the agility’ customer comment.
  439. Padmasree: We have roadmap to help customers in the “journey to the hybrid cloud”.
  440. Padmasree: Webex is probably the top SaaS solution in the world.
  441. Padmasree: What’s common btwn cloud computing and smart connected communities? Both multi-architectural and global.
  442. Padmasree’s keynote was big on Cloud. I think her big strength is in conveying complex technology ideas in simple messaging.
  443. Paul McNab’s ITMATO-5177 was one of the best session. Very relevant, insightful and energetic.
  444. Personal dashboard for Quad is one-stop place to work.
  445. Presenters should really close their IM clients before a session.
  446. Chambers: Pro tip: when John is using you as his focal point in the crowd, look up from the twitter stream. IRL multitasking is hard.
  447. Q: If I upload a video to Quad w/ Show and Share integration, where does that video live? A: w/ SnS int, we store the video in SnS.
  448. QOTD from #cllv10 “I want to have 1000 VDI agents on the same VLAN – it melts with IPv4” – Ya think?
  449. Quad: Is different 1) built on open APIs (not a silo app) … connected to IM, video, Jabber capabilities.
  450. Quad: New collaboration platform with strong video support – Sharepoint-like but built with collab. v. content focus.
  451. Quad: Arch highlights: Incorportes social graph, embedded policy mgmt, mgmt, semantic rdf store, OpenSocial, content mgmt int.
  452. Quad: Available July 2010 on a limited basis Beta versions for iPad and iPhone apps available in August. .
  453. Quad: Being deployed initially by the Australian region of DiData – it will spread from there virally to other regions.
  454. Quad community demo – documents, videos, posts, tagging, sharing with people and/or communities, and permissions.
  455. Quad: Enables open social gadgets via OpenSocial APIs.
  456. Quad: deliver social netwk w/o the risk, save time & resources thru pre-int w/ common IT infra platforms (pt1).
  457. Quad: Directory profile, blogs, wikis, forums, posts, communities, people/info search, micro-blogging, feeds through your Quad dashboard.
  458. Recap: Day 2 of CiscoLive! was all about #cloud, #collaboration & Padmasree keynote http://bit.ly/9GKA1f
  459. Resource awareness’ called out as key to role of net in cloud.. pushing capabilities to where they’re needed. Smart.
  460. SAF-FP supports IPv4 & IPv6, no v6 clients yet, but it’s ready today.
  461. So much hype about Cisco Cius that Cisco Home Energy Management Solution got overshadowed. It’s cool too! http://tinyurl.com/2blde96
  462. Social media cust care maturity model: 1) listening 2) media broadcasting 3) marketing 4) customer care 5) proactive engagement.
  463. Social media stats: +400m active FB users 50% log on every day, 50m tweets/day and 75m users on Twitter.
  464. Social screen pop. Combination of public social media profile data and CRM data. Interesting.
  465. Some presenters are using tinyurl links in their presentations to mask bulky cisco.com URLs. brilliant!
  466. Specialist on-call will treat 30% more patients w/neurological symptoms via use of Cisco Telepresence.
  467. Strategic Imperative – Interoperable Open Architecture: It starts with the network and can be on-prem, hosted, or hybrid.
  468. Successful business strategy of future = speed + scale + flexibility + replication, powered by Dynamic Networked Org model.
  469. TechNews TechJournalist: all that’s missing from this show is Willy Wonka @ CiscoLive http://bit.ly/9SJlFq #DhilipSiva
  470. Telco giant C&W announces #cloud IaaS solution powered by Cisco UCS w/ newScale for self-service http://bit.ly/cnsBOF
  471. The companies that treat IT as a cost center instead of as a differentiator risk being disrupted.
  472. The mobile site for CiscoLive is awesome. Having my schedule and doing surveys on my iPad is super easy.
  473. The Padmasree Warrior keynote bottom line: Sysadmins gonna lose their jobs.
  474. The places people “live” at work: Social systems, content/document systems, communication systems, business process systems.
  475. The Winner of the Cisco i-Prize is Team Renovation in Mexico!!!
  476. They key mantra at CiscoLive seemed to be Combining Innovation with Operational Excellence.
  477. They should have demoed live video from the Gulf – Imagine the impact!
  478. This Catalyst VSS session is excellent, I have never configured it but after this session I will be able to.
  479. Tip Sheet: The secret meaning behind Cisco’s surprise Cius tablet launch http://bit.ly/cAVUDq
  480. Top NERV questions: who do you support? Primarily 1st responders, govnt’s, NGOs etc. NERV fleet is always on 4 hr alert status.
  481. Transcribe video to make it searchable and accessible, says Cisco’s Marthin de Beer – what about visual element, beyond words?
  482. UCS fundamentals is a fire hose of good information. Great speaker.
  483. UCS is great but we are a total NFS shop with Netapp. Makes FC San booting a challenge. Don’t want to deploy FC just for booting.
  484. Using a GRE tunnel between two VRFs on the same router to apply inbound shaping on an unsupported platform/interface.
  485. Using short videos to explain problems, teach users is far better than static docs. Get this in the call ctr, frustration way down!
  486. Very cool of Cisco: they have someone signing John’s keynote for the hearing impaired.
  487. Very good article about the new Cisco #Cius about not being an iPad competitor and I fully agree.
  488. Video calling feature on iphone uses 30x more bandwidth than voice.
  489. Video enabled customer care: provides a richer customer experience with insurance company example.
  490. Vision for interco collab: Enable borderless org, borderless exp-anyone, anything, anytime, anywhere-securely, reliably, seamlessly.
  491. Voice Analytics to mind-map the conversation, measure level of engagement w/i Quad #cllv10 – lie detector in next version?
  492. Vyncke talking IPv6 – http://twitpic.com/20rdk2 – Also, not Scapy6 anymore, just Scapy – and yes it rocks!
  493. Vyncke/IPv6: Note, Simply blocking/alerting on UDP/3544 will yield false positives … Overall, great presentation!
  494. Vyncke/IPv6: “Flexible Packet Matching (FPM)” can do regex to fully match Teredo.
  495. Vyncke/IPv6: ASA had made lots of advancement over the last year our three WRT IPv6. (there IPS is getting better too!)
  496. Vyncke/IPv6: ESA ( email security appliance, IronPort) in beta for IPv6, any volunteers? Oh, & FWSM “bad bad bad” (done in SW).
  497. Vyncke/IPv6: Huh, I didn’t know “fragment” also caught the “undetermined-transport” packets.
  498. Vyncke/IPv6: RA-Guard and DHCP Guard, ACL based for now … RA Guard soon to have “Config Based” option. Good News, indeed!
  499. Vyncke/IPv6: The equiv of DAI = avail ~EOY (GOOD). No SEND in Win7 (BAD). Leaving PVLANs, Port Sec, etc. … RA Guard?
  500. We need ability to index and search video content for video to take off in the enterprise to replace static docs, emails, etc.
  501. Webex mail will kill Exchange.
  502. When Cisco deployed TelePresence, we saw a 20% cut in travel expenses & shortened the sales cycle.
  503. Wired magazine announces Cius as ‘the BlackBerry of Tablets’ http://bit.ly/amXWml
  504. With Cius being Android, most of that capability should come to other Android devices as well, yes?
  505. Wow! This Elvis impersonator is freaking awesome!

Corporate voices in a web world

Speechwriter and ghostwriter Jane Genova has published a speech covering the many reasons social media has become the primary way she has grown her consulting business.

Included in her talk are the reasons the “old style” corporate approach to communications has to adapt to the web:

CORPORATE. The corporation was vertical. It talked top down. It operated on a tight chain of command. No one could talk out of turn. In fact, very few dared to talk. And if they did, they better have earned that right.

WEB. The web or social media is horizontal. It’s open. Any one can jump in.
CORPORATE. Another difference was that corporate communications was totally “long form.” By “long form,” I mean it was wordy. It didn’t respect its audiences enough to be concise and to the point. Both internal and external communications went on and on like a speech by Fidel Castro. They didn’t give that a second thought.

WEB. On the web, there is a continual migration to “short form.” Less is more. Better to say it in the 140 characters on Twitter than the 300 words of a blog post. Better to capture in a few images for YouTube than a 230-page print book. Better to have clients download your 33-page free eBook than your 75-page comprehensive study

Jane’s speech has a whole list of practical steps anyone can take to become more familiar with the business uses of social media. Check it out.

Tag Cloud for #SMplus

A nice comparison with the tag cloud created from the tweets at the Ragan Social Media Conference is this cloud from the 230 top tweets from the Social Media Plus conference. Same same, but different.

Social Media Plus Web 2.0 Summit Wordle

Click to enlarge – Image by Wordle.

Tag Cloud for #ragancisco

@Infosourcer took the top 116 Tweets from the Ragan Social Media Summit and created a tag cloud for #ragancisco tweets. Thanks Suzy!

Cisco Ragan Social Media Summit Wordle

Click to enlarge – Image by Wordle.

What I like about this cloud are the serendipitous slogans which are embedded:

  • People talk now inside the “O” of “Social”
  • Relevant points first on the top right
  • Use care … text lets media tweet below the “M” of “Media”
  • Customers change, just live between “Media” and “Social”
  • Communications gets drive between “Cisco” and “followers”
  • Programs become mobile underneath “Twitter”

I can see myself barking these out in a random, authoritative manner when I’m next in a Social Media discussion. “Blogging creates bloggers ideas!” (above “Social”).