Audio: Practical Social Networking – LinkedIn and Facebook

Here’s an edited audio track from the second of the five webinars on Practical Social Networking that Jim Carrillo and I hosted in September. This webinar was first broadcast on Wednesday, September 9, 2009.

Audio will not give the full webinar experience – we often refer to information shown onscreen, such as website pages from LinkedIn, Facebook and so on. However, the recorded audio contains useful information.

A full set of webinar recordings which include all the information shown onscreen is available from the Practical Social Networking website.

You can hear the audio by clicking on the podcast icon below, or, since the recording takes over 50 minutes, choose the download option and store it on your PC or sync to your iPod.

Audio: Practical Social Networking – Introduction

Here’s an edited audio track from the first of the five webinars on Practical Social Networking that Jim Carrillo and I hosted in September. This webinar was first broadcast on Wednesday, September 2, 2009.

Audio will not give the full webinar experience – we often refer to information shown onscreen, such as website pages from LinkedIn, Facebook and so on. However, the recorded audio contains useful information.

A full set of webinar recordings which include all the information shown onscreen is available from the Practical Social Networking website.

You can hear the audio by clicking on the podcast icon below, or, since the recording takes over 50 minutes, choose the download option and store it on your PC or sync to your iPod.

Video: Practical Social Networking – Twitter and Integrating Social Networks

This week Jim and I will be hosting the final webinar in the series on Practical Social Networking at 5:00pm Pacific Time on Wednesday September 30th.

We’ve created a brief video to give you a taste of what we’ll cover in-depth in the full one hour webinar.

We ask why all the fuss about Twitter?

In the webinar we explain how best to use this simple, versatile communications tool. You’ll learn how to directly engage with clients and colleagues. Why you need to listen to what people are saying on Twitter that might affect you. How create information-rich ‘tweets’. How to embed links and images in your messages.

Summarizing the whole five-week series, we then share ideas on how integrate all the social networks we’ve discussed: LinekIn, Facebook, Blogs, Podcasting, YouTube and Twitter.

No matter what your goal (to boost your career, get hired, promote your business or services) you’ll benefit from our practical information.

View the video for more details. Click here to register

Twitter at Conferences: Beyond Q&A

Twitter is increasingly used as a way of engaging the audience beyond the usual moderated Q&A session. Comments and questions are projected onscreen during a panel discussion.

Here’s an example from the Silicon Valley Brand Forum where the event ended with a panel discussion. Comments and questions from the auditorium as well as people following along on Twitter were projected on a large screen behind the panel members. The moderator switched between asking for questions from the room to reading out comments and questions which came in over Twitter from who knows where.

They used an application called Twubs to aggregate all the tweets about the event with the hashtag #svbf and projected these onstage behind the panel. I felt it added to the interactive nature of the event and allowed the audience to see what topics were on everyone’s mind. it added a new dimension beyond the usual moderated Q&A.

SVBF Tweets

Here’s how it looked from the front row where I was sitting:

Panelists:
Jeanette Gibson, Cisco
Joel Postman, Socialized
Jaap Tuinman, Electronic Arts
Garnor Morantes, eBay

Video: Practical Social Networking – Podcasting and YouTube

This week Jim and I will be holding the 4th webinar in our series on Podcasting and YouTube at 5:00pm Pacific Time on Wednesday September 23rd.

We’ve created a brief video to give you a taste of what we’ll cover in-depth in the full one hour webinar.

Online video is the fastest-growing media platform in history.

In one week in January, 97 million Americans viewed a streaming clip online — as many as are tuning into any major broadcast network.

72% of U.S. Web users watching clips online, Web video is now the leading social-media platform.

Podcasting is just as powerful. There are over 100,000 podcasts on iTunes. Join Jim and me for the 4th in the September series on Practical Social Networking as we explain the ease and impact with which you can connect via audio/visual means with your social network.

Here are just some of the things you will learn on the webinar:

– Why video is the most compelling thing on the internet
– Six reasons to check out YouTube
– A step-by-step guide to creating a YouTube video
– Podcasts worth subscribing to, and why
– A step-by-step guide to creating a podcast
– And much, much more

View the video for more details. Click here to register.

Guest Posting: How to Kill a Training Program

Eight Easy Steps to Make Your Training Programs Irrelevant

By B. Kim Barnes and John Castaldi

(Note: I used to work with John at Sun Microsystems. This ironic commentary on what not to do as a trainer contains lessons for training coordinators, workshop leaders and public speakers. Enjoy! Ian.)

We applied our combined 50 years of experience to this challenge—how to insure that your instructor-led training programs die an early death. By following these eight steps we can guarantee that you will never have to deal with an over-booked classroom again.

1. Call any required pre-class study “pre-work.”
First and foremost, if you call any pre-class assignment “pre-work” you will discount its importance. This will convey that the “pre-work” is not part of the “real work” that happens in the workshop. Besides, who enjoys studying in their free time, anyway?

Bonus: During the actual class, be sure to ignore the pre-work and avoid all references to the “pre-work” assignment.

2. Ignore lessons from media or game producers.
Television newscasts utilize many techniques to keep their audiences from switching channels. Video and computer game producers have mastered ways to keep their users engaged. In these media, viewers observe a change of pace, variation in tone, and a range of activities and movement. We are not in the entertainment business, so these techniques do not apply to the classroom. By staying frozen in both position and voice, you can be sure that more important work, such as answering emails and sending text messages, will occur during class. These days we need not worry about keeping our audience engaged. They probably will be engaged—just not with us.


3. Make sure slides emphasize quantity, not quality.

Since you are no longer printing expensive transparencies, you might as well get your money’s worth from that PowerPoint license. So focus on creating the greatest possible number of slides. And through animation, make sure that most of the slides do tricks. If you have enough items zooming in from outside the frame or appearing in Rockettes-like sequence, participants are sure to expect the facilitator to morph or dance. If a table has a vertical orientation in the slide, show it with a horizontal orientation in the participants’ material or vice versa.

Bonus: Don’t forget to read the slides aloud word for word; the participants are probably reading something else anyway.

4. Remember that the devil is in the details.
Make sure your lectures are full of technical details. Avoid telling stories; stories are just for kids, as we all know. To impress your audience, use esoteric terms and technical jargon throughout your delivery. Do not provide any definitions or explanations. Do your best to maintain the gap in knowledge between you and them.

Here are some additional ways to keep that gap open:

  • Change the terminology throughout the course, calling the same topic by different names. This keeps your audience on their toes (assuming that they have not fallen asleep).
  • Use plenty of different models for the same thing—you can’t have too many models of good communication.
  • Make sure the terms do not match those used elsewhere in the organization. For example, when your company has “trust” as a value, call it “integrity” in the class.
  • Include local slang and difficult words to challenge non-native speakers. And remember to speak fast; it’s good practice for them.
  • Especially when addressing a multicultural audience, rely heavily upon American sports and military metaphors. For example try “step up to the plate,” “punt,” “do an end run,” “blitz the opposition,” or “make your battle plan.”

Bonus: Reduce your slide fonts to 18 points or less, so you can fill every square millimeter with text. It’s just another way to get value for that PowerPoint license.

5. Celebrate training for training’s sake.
Don’t bother explaining why the topic is important to the company’s business results. Keep the conversations general and theoretical; avoid any discussion of their business challenges. Never ask participants to relate the skills or concepts to anything in their work life. Avoid any discussions where someone might disagree with you. Vigorous debate will reflect on your expertise.

Bonus: If any business or job issues are raised, quickly transfer the topic to a “parking lot” flipchart, and then ignore it.

6. Keep leaders out of the way.
Never invite your organization’s leaders to help you teach a session. The participants know they are in the “training world” not the “real world.” An organization leader or guest speaker might inject real world discussions. This will only confuse participants. Besides, you don’t need the competition.

Bonus: When conducting a class in another country, be sure to ignore the local leader. Don’t bother them by setting up a meeting, asking questions about local issues, or sending any advance email about the class. They’re busy people. Also, don’t worry about making any cultural adjustments to your program. Global employees are comfortable with American corporate lingo.

7. Lecture for 100 percent of the classroom time.
Avoid opportunities for experiential learning and feedback. Participants will return to work having checked the box but unlikely to try anything new. If they actually try using the skill, they may blame you for the fact that it didn’t work. Really, training gains popularity when it has all of the fun of missing work and none of the responsibility for actually applying new skills.

Bonus: By avoiding any practice in class, they are unlikely to gain competence. This way, they will be sent back to the classroom for more training—and greater job security for you.

8. Bury online learning resources.
And finally, be sure to provide a challenge to any participant who is interested in online follow-up. Make the access to online learning a puzzle. Be sure the learner has to log in at least twice, and needs a minimum of four clicks to access that important article or class material. People value more what they have to work hard to obtain.

If you follow all of these suggestions and still have a job—please let us know, so we can develop a training program for further development of these skills.

B. Kim Barnes is CEO of Barnes & Conti Associates, Inc.
John Castaldi
is a senior learning consultant for Symantec Corporation.

Guest Posting: Obama’s address on health care

by Bob Lehrman

Dense yet lofty speech blends oratory and urgency in seeking to engage a disparate coalition

Barack Obama is in love, but don’t worry. Unlike other politicians, his affairs won’t get him into trouble but out of it.

He is, for example, in love with litany—that scheme of repetition, using the same words and structure that allows politicians to build from sentence to sentence, achieving power no other pattern allows.

He is love with antithesis—the “Ask not” contrast that allows speakers to reject the bad idea to propose their good ones.

He is in love with the inspirational example—the concrete, moving story or quote that reminds us of a larger purpose before moving us to action.

And in last night’s 5,400-word speech on health care we saw President Obama’s love of rhetoric—not just these devices but others, too—on display.

That was good for Obama, because he came into the speech needing to get out of trouble. The trouble wasn’t exactly what the overheated reporters were saying. (“Bipartisan or any means necessary?”) Nobody who follows Obama speeches could have any doubt about his striking a confrontational stance with Republicans. He wouldn’t. His style has always been to do what the research shows is most persuasive to people: Concede error, praise opponents, strike a middle ground, and demonize only unnamed extremists.

And the question was not whether he would reach out to the GOP. Despite his lip service to bipartisanship, Obama has known from the start that he can’t count on that side of the aisle. He had to reach out to Democrats—both Blue Dogs and liberals.

He also had to win back some of the millions of people watching who have fallen off the Obama bandwagon, because every point he gains in polls gives his legislative aides more power when they sit down with Senate staffers and say, “The President wants X in the bill.” He couldn’t just be a wonk. He had to inspire.

As soon as we saw the guests last night—two Kennedy sons in the box, and Ted Kennedy’s widow, Victoria, seated beside the First Lady—we knew that he would inspire and what he would use.

But first things first, a few paragraphs about the economy to remind people he’s getting them out of a ditch: a litany of disaster (“Credit was frozen … financial system was on the verge of collapse.”); a reminder there are tough times ahead, and another litany of what he will accept (“until those Americans who seek jobs can find them…”).

But then came his transition into health care—and first memorable antithesis (“We did not come here just to clean up crises. We came to build a future.”). Nice.

When Ruth Bader Ginsburg joined the Supreme Court, Justice Sandra Day O’Connor, the top court’s first female justice, welcomed her by saying: “It’s important to be the first. It is also important not to be the last.”

Obama uses that “first-last” antithesis a little differently. “I am not the first President to take up this cause, but I am determined to be the last.”

And then he does something that shows he understands persuasion. He calls the problems of health care “our collective failure.”

In the campaign, McCain people ran an ad showing Obama conceding points where McCain was right. They made a mistake. Research shows that admitting failure, crediting good ideas to your opponent, and rejecting extremes all foster trust. Sure enough, pretty soon Obama is crediting McCain for an idea he’ll use. McCain has to grit his teeth, smile, and flash a thumbs-up.

The structure for Obama’s speech—as it often is for his big speeches—comes right from public speaking texts: a modified version of Monroe’s Motivated Sequence, the five-step format—attention, problem, solution, vision of success, and call to action—designed to motivate people to act.

Obama used two tragic examples to win attention. He used litany after litany of stats and facts for the problem section, along with a nice, three-part way of leading into applause lines. (“This is heartbreaking, it is wrong, and no one should be treated that way in the United States of America.”)

And to fix this problem? Classic Obama. Like the joke my old boss Lloyd Bentsen used to use (“Some of my friends say X. Some of my friends say Y. I’m for my friends.”), Obama strikes a credibility-winning middle stance. He summarizes views of “those on the left,” then those “on the right.”

“There are arguments to be made for both approaches,” he says. He doesn’t say they are good arguments. But he sounds reasonable.

And can you really echo the Rev. Martin Luther King (“Now is the time!”) in a speech full of numbers? Yes, you can. “Now is the season for action! Now is the time to deliver on health care!” Obama shouts.

There’s a risk to pointing out all these rhetorical devices. It’s that people see this speech as cheaply imitative. Effective speechwriters should imitate. But whatever you think of Obama’s ideas, last night’s speech wasn’t cheap, and it wasn’t just imitative. Does he get the credit, or do his writers? It’s impossible to tell. But the things Obama loves, are all evident in speeches he did write himself, such as his 2004 keynote. They aren’t that hard to learn. Whoever gets credit, there were some refreshing things last night.

Analogies. Those comparisons to auto insurance and public universities really did clarify.

Refusal to demonize. He hasn’t always refused. But a Democrat acknowledging that even insurance companies are made up of people? That’s unusual.

Willingness to sound articulate. On the whole, the speech is written at a 10th-grade level—no, I’m not good enough to estimate; I use the Flesch-Kincaid index available on Word. And as usual Obama uses slang—cherry-pick, gaming the system—to sound human. But there are also times when he is shows that he knows English. One good example, four paragraphs from the end (“without the leavening hand of wise policy … [when] only timidity passes for wisdom”).

Finally, his use of Kennedy to inspire. Obama quotes a letter bearing the unmistakable rhythms of Bob Shrum, which might even have moved Obama’s one heckler, Rep. Joe Wilson R-S.C. But Obama isn’t content to use the one unexceptional phrase about the “character of our country.”

He ruminates. He uses Kennedy to praise Republicans, reminding them—and us of the need to work together. Then he comes back to the phrase in his referral ending clincher. That’s more than Rhetoric 101.

Is the speech perfect? Of course not. Too much passive voice (10 percent!) He could have used one more richly detailed story. There is too much straw man—rebutting the unattributed idiot. Whenever you see a sentence that begins “Some say,” be on guard.

But given the need to yoke policy and politics, inspiration and calculation, it was very good.

Will it “replace acrimony with civility” as Obama calls for in the end? Probably not. But my feeling was this: Obama’s poll numbers will go up. He will get a bill. It will not just be a marginal change. We will have everything from comparative effectiveness research to comprehensive insurance for most.

And Obama’s love affair with rhetoric will remind millions of Americans—at least for a while—why they have loved him.

Former Chief Speechwriter for Vice President Al Gore, speechwriter, American University professor, and novelist Bob Lehrman will see his new book, The Political Speechwriter’s Companion: a Guide for Speakers and Writers, published by CQ Press this fall.

[This article was originally published on ragan.com and is reprinted with Bob Lehrman’s express permission.]

Video: Practical Social Networking – Websites and Blogging

This week Jim and I will be holding a webinar on Websites and Blogging at 5:00pm Pacific Time on Wednesday September 16th.

We’ve created a brief video to give you a taste of what we’ll cover in-depth in the full one hour webinar.

Blogging can be a powerful tool to establish your credibility, develop relationships and create income from your products and services.

In this webinar you’ll learn how to set up a blog quickly, how to create a strategy for blogging success, how to create content, and how to leverage your blog with your other marketing and social media activities. we’ll discuss:

– The differences and similarities between websites and blogs
– Why blogs must be the hub of your Social Media strategy
– Design issues – what you need to know about the new look for websites and blogs
– How to begin – the mechanics of blogging
– Why WordPress.org is the way to go
– What to blog about – how to target a niche

View the video for more details. Click here to register.

Interview: Jane Atkinson – The Wealthy Speaker

NSA/NC September Meeting

Jane Atkinson September marks the start a new year of meetings for the Northern California Chapter of the National Speakers Association (NSA/NC). It kicked off with a “Wealthy Speaker Seminar” conducted by Jane Atkinson, who promised to share a “Proven Formula for Catapulting You To The Top 3%” of the speaking business. Jane reported that top speakers earn over $1 million annually.

Jane has been helping speakers grow their businesses for more than 18 years. As an agent for speakers, she has represented speaking super stars Vince Poscente, Joe Calloway and Peter Legge as well as best-selling authors and celebrities. A former vice president of International Speakers Bureau, Jane has seen the industry from many angles.

The Wealthy Speaker

The Wealthy Speaker Jane’s new book, The Wealthy Speaker: The Proven Formula for Building Your Successful Speaking Business details many of the tools she shared in the morning seminar.

These include:

Ready, Aim, Fire: first, get crystal-clear about what your expertise is; then roll out marketing materials that enable customers to find you; finally deliver your expertise to audiences from the podium.

Focus on your speech: “No fancy brochure or website can overcome a mediocre speech.” Tips for creating a powerful speech include:

  1. Use humor – once the endorphins kick in, the audience is more receptive to your message.
  2. Be real, open and authentic.
  3. Be congruent with your message, both on and off the platform.
  4. Deliver a focused message with one main idea and three points.
  5. Tell great stories – especially ones that are about the audience, not you.

Outline your speech: Pick one theme and a through-line. Would the message of the speech look good printed on a T-shirt? Does it have three main points and a hook to hang it on?

Ask, “Who do I need to become to take my speech to new heights?” It’s all about positioning: become an expert first, a speaker second.

“Clients no longer want to hire speakers. They want to hire smart people who happen to speak.”

Expertise – Topics – Revenue

Jane recommends that we each become an expert in one area we are are passionate about. This is the “lane” we travel in. Don’t get stuck doing things we are merely good at. Find an area of expertise people will pay for. Choose this one area and develop a number of topics around it.

Ask “What do I need to become, to be the expert?” It might be focusing on a topic. It might be standing tall and stepping fully into the knowledge you already have.

In my case, my expertise is helping executives communicate effectively. The topics I’ve developed center on my services as a speechwriter. These services include writing one-time speeches for CEOs as well as company overview or Vision Pitch presentations delivered multiple times in the Executive Briefing Centers of major Silicon Valley companies. More recently, I’ve added topics involving Social Media and re-purposing a speech with podcasting. This allows asychronous communication of the speech outside the room in which it is delivered.

Jane suggests that we build revenue streams which flow from each of our topics. In my case, I have my consulting fees and more recently the recorded webinars, workbooks and clinics ranging in price from $39 – $499 available on Practical Social Networking.

Websites

Jane reminds us that a good website is a key requirement for a successful speaker. One-sheets are so last century. A good website clearly positions you and shares a promise (or brand) that will make the prospect curious about what it is that you offer. She recommended Rene Godefroy’s and Keith Harrell’s as great examples.

Podcast Interview

After the program ended I sat down with Jane and asked her what was the one piece of advice she would share with someone who wanted to become a wealthy speaker and make it into the top 3% of those in the business who make over $1 million a year. To hear what she told me, click on the podcast icon below.

Video: Practical Social Networking – LinkedIn and Facebook

While the rest of America celebrated the end of summer with the traditional Labor Day Holiday, Jim Carrillo and I spent a fun morning creating some ‘teaser’ videos on YouTube to showcase our Practical Social Networking webinar series.

Each video offers a brief introduction to the full one-hour free webinar.

This Wednesday we’ll be giving practical advice on the best ways to start using LinkedIn and Facebook — the gold standard of Social Networking. These offer the most effective vehicles to build your online network of business contacts and personal relationships. In the second part in the series of five webinars on Practical Social Networking, we’ll give a condensed, practical introduction to these two websites.

Here are just some of the things you will learn in the webinar:

– When you should to use LinkedIn or Facebook
– A precise strategy to become known as an expert online
– A step-by-step guide to starting your own Group
– LinkedIn and Facebook power user tips
– Much, much more

Check out the video to find out more details. Click here to register for this free webinar.

If you are interested, we created the video with the following tools:

  • GoToMeeting – to coordinate the slides and provide dial-in for us to participate from remote locations.
  • ReplayRadio – to record the audio.
  • PowerPoint – to create the slides which were then saved as .jpg files.
  • Audacity – to edit the sound file.
  • Windows Movie Maker – to create the finished video.