By Ian Griffin and Laurie Brown
Laurie Brown has over two decades of experience as a trainer and speaker, helping her audience improve their customer service, sales and presentation skills. She started her career as a professional actor, performing in hundreds of training films, commercials and movies. This experience has provided her with the ability to engage and keep her audience’s attention. Laurie has written extensively on presentations skills. She is the author of The Teleprompter Manual and Brand-aid.
A tech primer in NetworkWorld, authored by Cisco Systems, presents startling evidence of the coming surge in business video:
Video traffic is expected to grow from 50% of all Internet traffic today to 90% by 2013. In volume that will be equal to transmitting the equivalent of 10 billion DVDs across the network every month.
Cisco, being the network engineering company they are, provide end-to-end solutions for important technological solutions that support the growth in video, from high-resolution TelePresence systems to media-ready network architectures that will support multimedia.
However, the missing piece of the puzzle is not the technology, it’s people’s comfort-level and effectiveness being on camera.
As video becomes pervasive, it challenges the abilities of executives, trainers and “virtual experts” to present themselves on camera with poise and authenticity.
Looking into the camera in a brightly lit studio is an environment which most of us must be trained to be effective in. As challenging as it is to emote with a fish-eye lens, it is something to get over. Practice makes perfect, so invest in a personal video device and practice until you are natural.
Here are some areas to focus on.
A bad hair day is not an option
Communication is about more than the words you use. On a phone call, tone of voice, emotional intensity and volume all “color” the way communication is received. In person, add in facial expression, stance, angle relative to the listener. How you look is as important as what you say. You cannot help but leave a visual impression. Studies have shown that people are influenced more by the non-verbal clues we present when we communicate than by content alone.
So pay attention to clothes and grooming. Invest in make-up or at least a powder to remove shine (yes, guys, you too) and avoid fabrics with busy patterns, narrow stripes or herringbone tweeds.
Body Language Best Practices
Body language is a crucial factor to consider when you are on camera. Your posture and body language are crucially important. In fact, good posture is even more important in virtual communications than in person. It is best to try and deliver video messages when standing, feet apart. When seated, you should sit on the first third of the chair with your legs at a 90 degree angle and your feet flat on the floor. Sitting this way, keeps your diaphragm free so that you can breathe properly and speak dynamically. It also gives you a firm base, thereby reducing any unnecessary movement.
Movement
Movement on camera can be very distracting. Watch newscasters or actors and you will see that for the most part their bodies and heads are very still. This doesn’t mean you shouldn’t use gestures — you should, but do so intentionally. Be careful to avoid movement that doesn’t have purpose.
All movement is exaggerated on camera. If you want to lean forward to show interest, make it a slight move. Avoid frequently moving toward and away from the screen.
Gestures
Gestures are a great way to add interest to your communication. Be aware of the range and framing of your position in the studio. Never move any part of your body that is not in the shot. It will seem like disconnected movement. Also, how much of your body that is visible on-screen will impact how much movement can be used. Remember that unlike with in-person communication, less of your body can be seen by the other person. The less of your body that is visible, the smaller your gestures need to be. It helps if you imagine your viewer seated no more than a foot away from you. In “real” life, you would naturally make your gestures smaller so you don’t overwhelm the person to whom you are speaking.
Eye Contact
When you speak to the camera, maintain eye contact. If you are on a panel and not speaking, make sure that you are looking at whoever is speaking.
So, how are you finding the move to video? Is it something you are involved with? How’s it working out for you? If you have any comments, suggestions or questions please share them below.