Winter Weather Wallops Writers

No sooner had I posted the announcement about going to the 2010 Ragan Speechwriters Conference than word came from the organizers that the event has been canceled due to the snowstorms that have hit the Washington DC area.

Ragan Cancel

I was looking forward to presenting at the event and meeting colleagues. Seeing the city under a blanket of snow would have been an added bonus.

DC Snow
Photo: Katja Schulz

I assume this will be rescheduled for later in the year, if we’re lucky it’ll be in cherry blossom season.

Cherry Blossom in DC
Photo: gin soak

The 2010 Ragan Speechwriters Conference

2010 Ragan Speechwriters Conference
I’m off this week to the 2010 Ragan Speechwriters Conference in Washington DC. It’ll be my fourth conference and the second one at which I’ve presented. As in 2009, I’ll be podcasting interviews with attendees and presenters and grabbing some video with my Flip video camera to post to YouTube. It all fits with the theme of my own presentation, scheduled for 8:30amFriday:

Using social media tools to magnify the impact of your speech

Do you want to augment the power of your client’s speech before, during and after the presentation? Social media tools such as Facebook, LinkedIn, YouTube, Twitter and blogs offer exciting and effective ways to boost mindshare–if you leverage them correctly. The online audience for a talk can be many times the size of, and as important as, the audience in the room. Ignore social media at your peril.

After attending this workshop you will know:

• Ways to create “buzz” in advance of a speaking event using blogs, Facebook and Twitter
• How to easily record the audio and video of a speech using low-cost, portable equipment
• The risks and rewards of engaging an audience in an online conversation— while the presenter is on-stage
• How to leverage the viral power of podcasts and video to reach a global audience
• The power of integrating Social Media tools to wow your Internet audience

A full preview is available at this Presentation Home Page.

Follow the conference on Twitter at #ragandc

Question: How useful is social media for public speakers?

I need your help.

On Friday February 12th I’m presenting at the Ragan Speechwriters Conference in Washington, DC. The title my talk is Beyond the Auditorium: Magnifying the Impact of a Speech with Social Media. While I hope some readers of Professionally Speaking will be at the event, I’d like to hear from anyone who has an opinion to share.

My talk will cover three main areas:

  1. Using LinkedIn Groups & Polls to research topics before you start writing a speech.
  2. Using Twitter to open up a backchannel for discussion during a speech.
  3. Using Podcasts and videos to reach people after a speech is delivered.

If you’d like to know more, you can see my draft slides, read an outline of the talk and even watch a preview video on this presentation home page.

I’d like to hear what’s on your mind and suggestions you might have that would improve my presentation.

  • What would you like to hear covered in a session like this?
  • What questions come to mind that you would want answered?
  • How can I make sure that the people who come to my presentation in DC walk away satisfied?

Share you opinions in the comments area below or by logging in to the presentation home page.

Thanks!

9 secrets communicators will never tell you

Communications professional Robert J. Holland wonders “What “secrets” would we never tell our clients about the work we do or about their own communication practices?” His list of nine secrets lifts the lid on the frustrations speechwriters and other communications professionals have with corporate clients. Well worth a read.

West Wing Writers’ dour Scottish client

The left-of-center British newspaper The Guardian has broken the news that beleaguered British Prime Minister Gordon Brown paid Washington, DC based West Wing Writers fees totaling $40,000 for speechwriting services. The most recent fee of $7,045 was paid for editing his March 4th address to the Joint Session of Congress. Speculation is that Brown felt the need for American assistance with his rhetoric on a number of occasions, both as Chancellor and Prime Minister.

The relatively small fees would indicate that the American speechwriters tweaked the talk for cultural nuance, rather than deciding wholesale the content of a speech given by a foreign head of state. Nevertheless, reports The Guardian, because the work was done for a foreigner:

Details of the payments have emerged from documents West Wing Writers filed with the US justice department, required because the company was working on behalf of an agent of a foreign government – Brown.

It could be argued that by preventing the potential misunderstanding of British phrases such as “batting on a sticky wicket” or “horses for courses” the speechwriters more than earned their fees. On a more serious note, the need – in a world facing global challenges – for culturally appropriate language in important speeches must involve not just accurate translation into different languages by trained linguists, but the advice of speechwriters who understand the audience in the country where the speech is to be delivered.

Consider the alternative. Brown makes reference to the disparaging “Old Europe” phrase coined by Secretary of Defense Donald Rumsfeld in the era of the Bush White House. Better a second pair of eyes on a speech attuned to local sensitivities than leaving a clanger like that in a text.

Judge for yourself if the dour Scot received value for money:

Book Review: The Presentation Secrets of Steve Jobs

The Presentation Secrets of Steve Jobs: How to Be Insanely Great in Front of Any Audience

The Presentation Secrets of Steve Jobs Steve Jobs is the exception to the rule – a corporate executive whose product introductions captivate audiences as powerfully as the best motivational speakers. He’s a college drop-out whose eloquent 2005 Stanford University Commencement address has been watched by more than 4 million people on YouTube. What’s the source of his eloquence and what are the presentation secrets of Steve Jobs? Carmine Gallo answers these questions in his impressive new book.

The Presentation Secrets of Steve Jobs is a book that a speechwriter can love. Gallo quotes from sources such as Nancy Duarte’s Slide:ology and Garr Reynolds’ Presentation Zen. He even has a sidebar on JFK speechwriter Ted Sorensen’s influence on Barack Obama titled “What the World’s Greatest Speechwriters Know.”

The message of this book is that Jobs’ extraordinary impact is based on his authenticity and his passion for his company’s people and products. Most presenters can’t claim to be the CEO of an archetypically cool Silicon Valley company. Neither can they get away with wearing faded jeans, sneakers and a turtleneck onstage. But simply everyone with a product or service that improves people’s lives has a story to tell. Gallo’s book explains in detail how Jobs presents his story so that his passion shines though and ignites the audience. It’s Gallo’s claim that anyone can learn how to deliver an “insanely great” presentation.

The “secrets” that make Jobs so effective onstage include the usual stage tips taught by presentation coaches: Make eye contact with the audience, use vocal variety and know the power of a well-timed pause. But the majority of the book analyzes the structure, rather than the delivery techniques, of major keynotes Jobs has given at Macworld and elsewhere over the years. This makes the book of inestimable value for anyone who needs to understand the nuts and bolts of writing a speech.

Performance Piece

When Steve Jobs takes to the stage he often tells dramatic stories, so it’s appropriate that the book itself is structured as a three-act play. Act 1 tells how to create the story, Act 2 tells how to deliver it, and Act 3 stresses the importance of rehearsal. Gallo adds “Director’s Notes” that summarize each chapter (or scene), and he introduces a cast of supporting characters. Organizing the book in this way also reinforces the importance of telling a story in three parts; of delivering a speech with three messages. In fact, Gallo concedes, the chapter on the effectiveness of breaking a speech into three “could easily have become the longest in the book”.

Speechwriters’ playbook

The book is a playbook for writing a great speech. Jobs and his team start scripting a speech long before firing up PowerPoint or, in their case, Keynote software. They settle on an attention-grabbing headline (“The world’s thinnest notebook”); then they decide on the three key messages; develop analogies and metaphors; and scope out demonstrations, videos clips and cameo guest appearances. Next they develop the “plot” of the speech, setting up an antagonist (Microsoft or IBM in the early days), dressing up numbers and including plenty of “amazingly zippy” words. Finally, they script a memorable “holy smokes” moment that people will talk about long after the event ends. The slides they eventually create are heavy on images and light on text and bullet points.

Live Action Video

But a book alone will only go so far. If you’ve never actually seen Steve present in person, then you haven’t experienced the “reality-distortion field” his charisma and eloquence creates in the auditorium. Gallo has this covered. The book’s end notes provide URLs for some of the 47,000 YouTube and Apple.com video clips showcasing Jobs and clearly demonstrating the techniques discussed. These links are also available on Gallo’s Web site. Viewing the videos compensates for the rather poor-quality monochrome photos of Jobs onstage — the one disappointment in the book.

Learning from his mistakes

To counteract any feelings of inadequacy you might have after watching Jobs deliver a flawless keynote, do a quick search on YouTube for Apple Bloopers and you’ll see that, even for Steve Jobs, things don’t always go well onstage. Demos fail, screens freeze, and he stumbles over words. But as with any masterful presenter, Jobs remains calm. Even if the speeches you write or deliver are not destined for “insane” greatness, they’ll be much, much, better for having read Carmine Gallo’s insanely great book.

This review was originally published in ragan.com.

UK Speechwriters Speak Out

A small group of UK speechwriters held their first conference in Bournemouth last month and recorded a fascinating video highlighting the similarities and differences between speech writing in the USA and UK. It’s an extremely eloquent statement of the value of speechwriters.

Guest Posting: Obama’s address on health care

by Bob Lehrman

Dense yet lofty speech blends oratory and urgency in seeking to engage a disparate coalition

Barack Obama is in love, but don’t worry. Unlike other politicians, his affairs won’t get him into trouble but out of it.

He is, for example, in love with litany—that scheme of repetition, using the same words and structure that allows politicians to build from sentence to sentence, achieving power no other pattern allows.

He is love with antithesis—the “Ask not” contrast that allows speakers to reject the bad idea to propose their good ones.

He is in love with the inspirational example—the concrete, moving story or quote that reminds us of a larger purpose before moving us to action.

And in last night’s 5,400-word speech on health care we saw President Obama’s love of rhetoric—not just these devices but others, too—on display.

That was good for Obama, because he came into the speech needing to get out of trouble. The trouble wasn’t exactly what the overheated reporters were saying. (“Bipartisan or any means necessary?”) Nobody who follows Obama speeches could have any doubt about his striking a confrontational stance with Republicans. He wouldn’t. His style has always been to do what the research shows is most persuasive to people: Concede error, praise opponents, strike a middle ground, and demonize only unnamed extremists.

And the question was not whether he would reach out to the GOP. Despite his lip service to bipartisanship, Obama has known from the start that he can’t count on that side of the aisle. He had to reach out to Democrats—both Blue Dogs and liberals.

He also had to win back some of the millions of people watching who have fallen off the Obama bandwagon, because every point he gains in polls gives his legislative aides more power when they sit down with Senate staffers and say, “The President wants X in the bill.” He couldn’t just be a wonk. He had to inspire.

As soon as we saw the guests last night—two Kennedy sons in the box, and Ted Kennedy’s widow, Victoria, seated beside the First Lady—we knew that he would inspire and what he would use.

But first things first, a few paragraphs about the economy to remind people he’s getting them out of a ditch: a litany of disaster (“Credit was frozen … financial system was on the verge of collapse.”); a reminder there are tough times ahead, and another litany of what he will accept (“until those Americans who seek jobs can find them…”).

But then came his transition into health care—and first memorable antithesis (“We did not come here just to clean up crises. We came to build a future.”). Nice.

When Ruth Bader Ginsburg joined the Supreme Court, Justice Sandra Day O’Connor, the top court’s first female justice, welcomed her by saying: “It’s important to be the first. It is also important not to be the last.”

Obama uses that “first-last” antithesis a little differently. “I am not the first President to take up this cause, but I am determined to be the last.”

And then he does something that shows he understands persuasion. He calls the problems of health care “our collective failure.”

In the campaign, McCain people ran an ad showing Obama conceding points where McCain was right. They made a mistake. Research shows that admitting failure, crediting good ideas to your opponent, and rejecting extremes all foster trust. Sure enough, pretty soon Obama is crediting McCain for an idea he’ll use. McCain has to grit his teeth, smile, and flash a thumbs-up.

The structure for Obama’s speech—as it often is for his big speeches—comes right from public speaking texts: a modified version of Monroe’s Motivated Sequence, the five-step format—attention, problem, solution, vision of success, and call to action—designed to motivate people to act.

Obama used two tragic examples to win attention. He used litany after litany of stats and facts for the problem section, along with a nice, three-part way of leading into applause lines. (“This is heartbreaking, it is wrong, and no one should be treated that way in the United States of America.”)

And to fix this problem? Classic Obama. Like the joke my old boss Lloyd Bentsen used to use (“Some of my friends say X. Some of my friends say Y. I’m for my friends.”), Obama strikes a credibility-winning middle stance. He summarizes views of “those on the left,” then those “on the right.”

“There are arguments to be made for both approaches,” he says. He doesn’t say they are good arguments. But he sounds reasonable.

And can you really echo the Rev. Martin Luther King (“Now is the time!”) in a speech full of numbers? Yes, you can. “Now is the season for action! Now is the time to deliver on health care!” Obama shouts.

There’s a risk to pointing out all these rhetorical devices. It’s that people see this speech as cheaply imitative. Effective speechwriters should imitate. But whatever you think of Obama’s ideas, last night’s speech wasn’t cheap, and it wasn’t just imitative. Does he get the credit, or do his writers? It’s impossible to tell. But the things Obama loves, are all evident in speeches he did write himself, such as his 2004 keynote. They aren’t that hard to learn. Whoever gets credit, there were some refreshing things last night.

Analogies. Those comparisons to auto insurance and public universities really did clarify.

Refusal to demonize. He hasn’t always refused. But a Democrat acknowledging that even insurance companies are made up of people? That’s unusual.

Willingness to sound articulate. On the whole, the speech is written at a 10th-grade level—no, I’m not good enough to estimate; I use the Flesch-Kincaid index available on Word. And as usual Obama uses slang—cherry-pick, gaming the system—to sound human. But there are also times when he is shows that he knows English. One good example, four paragraphs from the end (“without the leavening hand of wise policy … [when] only timidity passes for wisdom”).

Finally, his use of Kennedy to inspire. Obama quotes a letter bearing the unmistakable rhythms of Bob Shrum, which might even have moved Obama’s one heckler, Rep. Joe Wilson R-S.C. But Obama isn’t content to use the one unexceptional phrase about the “character of our country.”

He ruminates. He uses Kennedy to praise Republicans, reminding them—and us of the need to work together. Then he comes back to the phrase in his referral ending clincher. That’s more than Rhetoric 101.

Is the speech perfect? Of course not. Too much passive voice (10 percent!) He could have used one more richly detailed story. There is too much straw man—rebutting the unattributed idiot. Whenever you see a sentence that begins “Some say,” be on guard.

But given the need to yoke policy and politics, inspiration and calculation, it was very good.

Will it “replace acrimony with civility” as Obama calls for in the end? Probably not. But my feeling was this: Obama’s poll numbers will go up. He will get a bill. It will not just be a marginal change. We will have everything from comparative effectiveness research to comprehensive insurance for most.

And Obama’s love affair with rhetoric will remind millions of Americans—at least for a while—why they have loved him.

Former Chief Speechwriter for Vice President Al Gore, speechwriter, American University professor, and novelist Bob Lehrman will see his new book, The Political Speechwriter’s Companion: a Guide for Speakers and Writers, published by CQ Press this fall.

[This article was originally published on ragan.com and is reprinted with Bob Lehrman’s express permission.]

White House Speechwriter looking for new job?

It’s unlikely that White House Speechwiter Jon Favreau is looking for work. President Obama’s schedule keeps him fully occupied, and being at the top of his game at the tender age of 28 where else would he look for work?

However, there might be someone his staff willing to entertain job offers. At least, if the results of a search on LinkedIn is to be believed:

White House Speechwriter

However, my suspicion is that, with only 3 connections, this guy (or gal) might be a Bush-era veteran who has forgotten to update their profile. Obama’s team would likely be far more plugged in to Social Networks!

How to deal with a hostile audience

Techniques for handling interruptions to your speech

HecklerThere’s a long tradition of heckling at political events in the U.K. and in many other countries where deliberately interrupting public speakers is seen as a legitimate form of protest.

In the 1960s, of course, America saw a number of heated interruptions in courtrooms and conventions to protest the Vietnam War, and this summer we’ve seen the well publicized brouhaha at Democrats’ town hall meetings on health care reform. But disruptions of this kind are rare in the United States, and we’re surprised when they happen.

In corporate settings, too, disruption during executive speeches is an uncommon occurrence. Sure, CEOs presenting at company town hall meetings might have to deal with a few aggressive questions or mutterings of discontent; and yes, unruly crowds occasionally interrupt shareholder meetings or protest outside plant gates. But overall, employees are pretty well behaved, and executives rarely have to worry about heckling and harassment.

But what happens when corporate audiences aren’t well behaved? What should executives do when their listeners speak up and speak out, and the flow of their carefully scripted speeches becomes a backdrop for somebody else’s agenda? The answer is that they should expect the unexpected and be prepared to handle feisty audiences.

You not only need to know what to say in a speech, you need to understand how it will be received by the audience. So what can you do to find this out?

Why presentations go awry

The Greek philosopher Aristotle listed three forms of persuasion available to a speaker: Logos, Pathos and Ethos. A speaker’s failure to connect on any one of these levels, Aristotle said, undermines his or her effectiveness. Faults in logic (Logos) give rise to doubt in the audience’s mind and might lead to pointed questions and requests for clarification. More significant, failing to win the sympathy of the audience (Pathos) or a lack of credibility on the part of the speaker (Ethos) is likely to lead to spontaneous, or staged, interruptions from the floor.

When audience members erupt in an angry outburst, it’s rarely because they find fault with the logic of your argument. It’s more often because of their underlying emotional issues with your message, or because they arrived at the event lacking any respect for you.

Staged interruptions, such as those planned in advance to protest the health care town halls, are extreme examples of a lack of respect.

In any case, it’s important to realize that responding to challenges to your credibility with a logical argument alone will not work. The emotional impact of your message is a far more potent response. To paraphrase a well-known saying, when you have them by their hearts, their minds will follow.

Preparation

Prepare by researching the audience’s concerns and hot buttons. Check into local issues. Did your plant manager in Oshkosh just fire the local scoutmaster? People in Wisconsin might not be willing to listen to your presentation — no matter how well scripted.

If your research suggests controversy is likely, build in feedback circuits ahead of time by providing an e-mail address or Web site where people can send in comments and questions in advance.
Practice delivering the speech under hostile circumstances. While rehearsing, have someone distract you. Learn how to not get thrown off balance by ringing cell phones, loud noises off stage or loss of power to your microphone. Professional speakers have ready responses to each of these events.

Delivery

If someone in the audience does interrupt you, don’t just ignore them. Simply acknowledging that they exist will give them a sense of belonging. Once you have responded, quickly move on. You want to avoid getting into a one-on-one discussion.

Stand-up comedians relish their ability to make it painful for hecklers – they can chop people off at the knees. Don’t do this. The sympathies of the audience might well be with the person who spoke out (remember that scoutmaster). If you are too unsympathetic or sarcastic, you risk winning the battle but losing the war.

Appeal to the wider interests of the audience while acknowledging the issue. When a heckler interrupted Obama’s speech on abortion at Notre Dame in May 2009, the president immediately responded: “It’s all right. We’re fine, everybody… We’re not going to shy away from things that are uncomfortable…”

Personal safety

However, if things do get out of hand, remember that discretion is the better part of valor. A lone speaker exposed on stage does not stand a chance against a hostile crowd if things get physical. So get out of there. A graceful exit will serve you better than getting into a screaming match.

[This article was originally published on ragan.com]