On Saturday I attended the Toastmasters District 57 Spring Conference held at the California Maritime Academy in Vallejo. The winning speech was quite simply the best I’ve ever seen at a Toastmasters Club. Christine is a fellow member of the Speakers Forum club which meets in Concord, CA on the 4th Saturday of each month.

Christine’s speech “The Empty Chair”, evolved as a result of months of preparation and hard work and was a masterful tour de force. It deals with issues of addiction and honesty, of making amends and accepting responsibility for our actions. Notice how she uses her voice and gestures for maximum effect; how she keeps her full emotional impact in reserve until right at the end of the speech; and how she even includes mention of the venue where she was speaking.

Christine rightly won first place in the contest on Saturday, and she now advances to the World Champion of Public Speaking event in Palm Desert in August.

The Ragan Corporate Communicators Conference in Detroit (May 4-7) was festival of presentations on Social Media, Speechwriting, Corporate and Internal Communications. Over 250 attended the event held at the General Motors Headquarters in the downtown Renaissance Center and hosted by GM.

Attendees generated over 900 tweets under the hashtag #ragangm. Since Twitter only maintains 10-14 days of content live they will soon disappear. Here’s the archive all of them.

I curated a list of the most interesting 108 tweets,adding links where appropriate for easy reference.

1. Use Camtasia Studio to create audio “screen-casts” of apps – embed in departmental websites as training aids. Create animated preso library.
2. Internal comms compete w/lots of entertaining options for employee mindshare. Videos & Photos need to be quality & entertain to compete w/Rolling Stone & People Magazine.
3. Every internal web page should have star rating system and allow comments.
4. When developing messages for employees, ask the question “What does this have to do with the key audience how does it speak to their concerns?” WIIFM at two levels for employees: 1) What does it have to do w/ me? 2) How does changing my behavior make my life better?
5. Three steps to changing employee behavior: 1) Handle comms logistics – content, design, 2) capture employee attention and 3) do be relevant. Result = change behavior.
6. Comms is responsible for simplifying complexity of business – diagram things.
7. We can no longer have internal comms messages targeted to everyone – the branch office does not see things same way HQ staff do. Gen Y workers diff. from Baby Boomers.
8. Every communicator (esp. long-timers) eventually stops communicating 4 their audience and starts communicating 4 their boss. Do whatever it takes to avoid this. Bonus be damned!
9. 3rd party media training is often more effective. Execs seem more receptive and less defensive/dismissive about their advice. Hire an outside coach for faster results.
10. People now have now gone from having ADD to ADOS – Attention Deficit … Ooh Shiney!
11. Executives need to understand Gen Y. “Connect with the coming tidal wave.” Try reverse mentoring, people!
12. Irrelevant information is not benign. Limited reader attn means messages must be focused on benefits or risk losing readers.
13. Write for the range of target audience that has least understanding of your topic. Duh!
14. 89% of journalists say they turn to blogs for story research. Lazy or smart?
15. 78% of people trust recs of other consumers; 14% trust ads. This is why social media is so important. Who do you trust?
16. 62% of employees who tweet, tweet from work.
17. 66% of employers have monitored employees’ internet use; 1/3 of companies have fired someone (mostly for visiting wrong websites).
18. Make sure to integrate comms channels with each other. Example given: The Petco Scoop blog.
19. Wildfire has a fun ways – sweepstakes, contests and give-aways – to engage SM audiences.
20. Ideal number of words in a graf before losing reader attention: 42.
21. Listening is the most important thing you can do on Twitter – check out http://search.twitter.com/ and http://www.socialoomph.com/
22. Speechwriter Rob Friedman: Eli Lilly’s main purpose is to show “the value of pharmaceuticals” – ask: what is it for your company?
23. “A speechwriter is a playwright for the client – script them well”
24. Era of destination website is over – archival ‘.com’ sites being replaced by social media.
25. 68% of online content read by Millennial’s is created by someone they know personally.
26. Check out cool tool PubSubHubBub.
27. Real-time search engines can tell u the sentiment & reactions to ur org’s news. Look at https://brandmentions.com.
28. Twitter is not a personal communication tool. It’s a news distribution service.
29. AT&T uses Twitter Ambassadors found those already on Twitter and take that passion to help your brand in a real way.
30. Write tweets in ways that add value to the reader to aid optimization.
31. Augmented reality is the next big thing. @shelholtz: “It’s going to be huge.”
32. Are u using http://www.evernote.com/ – It will change ur life.
33. Polleverywhere – Cool live polling technology. Used my phone to txt a vote and watched live results on the screen!
34. General Motors: Changing the public’s perception 1 customer at a time. Personal correspondence with GM execs. Actively seek unhappy customers.
35. Re finding/responding to online complaints, “It costs less…than finding a new customer,” Says GM’s Susan Docherty.
36. SM lessons learned by GM: Don’t be boring, don’t over-promote, cut the hyperbole, respond to people w/real people.
37. Social media “policy” for employees: if you can’t say it at your daughter’s bday party, shouldn’t say it online.
38. “Stop treating customers like a one-night stand,” GM CMO Susan Docherty. Great advice for all companies!
39. “Emerging” media is now traditional media. GM had 8-fold increase in digital media spending since 2001.
40. In communications, if you start with the consumer, you will do the right thing.
41. Qumu – great option for internal communications webcasting: Ragan Conference using them.
42. GM has “social club,” informal, regular meetings of those from all depts w social media responsibilities.
43. Remember you (your comp. or org) are a publisher and you compete with media outlets.
44. PR & Marketing need to have a ‘”happy marriage.” Audiences can’t tell the diff between the two. They just see you.
45. GM lets employees spend worktime in Twitter & Facebook so they can interact w/customers, which is now part of everybody’s job.
46. Viral is a phenomenon, not a strategy…absolutely true.
47. Any GM employee can tweet about the company, says @maryhenige. Co keeps them advised of rules, links them to info & asks them to be smart.
48. In the end – just provide value. Don’t lead w/your messages; community’s needs come first.
49. On Social Media…don’t be a brand, be human.
50. 70% of successful outcome depends on how well you communicate. The last thing u want is 4 execs to be hiding behind their desks.
51. “SM is like having a kid – you can’t just leave them when they’re done being cute.”
52. Writers are ditch diggers. Can’t wait for a muse. Get your ass back in there and DIG!
53. Any speech longer than 20 minutes is too long. If they want longer. Tell them you’ll speak for 20, QA for the rest.
54. How to determine speech length? 100 words = 1 minute is good benchmark. Anyone speaking faster than that needs to SLOW DOWN, pause for audience to absorb message.
55. Speechwriters: Make 3-4 big points. No more. Get them from the principal in ur 1st mtg, or they’ll throw ur 1st draft out.
56. Get a 2nd monitor for your computer (to monitor Twitter).
57. Use flickr to spark yr creativity.
58. Use flip cams for fast ‘scrappy’ videos (caveat: content must be good).
59. Greatest gift of YouTube culture: low expectation for video quality. BUT compelling content + authenticity is extremely high.
60. Using humor in Corp comm is not always a fireable offense.
61. Keeping it real: Bullfighter: – eliminate jargon & b.s. in your documents.
62. Hire a presentation/speech coach to help ur executives improve. Not overnight, but 3-4 months.
63. Use http://bit.ly to shorten URLs and track clicks.
64. Stay current: Read http://mashable.com/
65. Do a short 2 sentence interview with multiple ppl and mash together for a good video on a single topic. Example: http://bit.ly/aqzoCd
66. Create a presentation homepage for upcoming events, preview videos, outline, slideshare, ask for comments. Example: http://bit.ly/aWBAow
67. Flip camera tips: Clean the office behind you; use a desk light to highlight face; watch for b/g noise; bump sound with Windows Movie maker post-production.
68. Keep your language conversational. Test your writing by reading out loud as if you were talking to someone in an elevator.
69. Writers: Get rid of passive sentences; capture the essence of your press release in a Tweet.
70. Stop blocking social media from ur employees. Train them and empower them.
71. Spice up internal comms: Roving reporters and employee film fests: uncovering talent in ur organization.
72. “Who died & put IT in charge of employee productivity?” @shelholtz
73. Amplify employee voices thru low-cost podcasting. Can listen at user convenience, develops trust and community. And cheap to produce.
74. Journalism graduates today are trained to shoot, edit, and publicize. Get a dedicated staff member to focus on video.
75. @MarkRaganCEO on why authenticity matters: “We live in the age of bullshit.”
76. Useful podcasting tools: Wavepad, Camtasia Studio, Audacity, Levelator.
77. On podcasting…the tool is not the message.
78. Podcast Production Lessons: Cozy up to your radio. Get comfortable with being seen & heard. Prepare, prepare, prepare.
79. Podcasters: Think like a marketer. Create full campaign. Don’t 4get your global audience. Measure every podcast.
80. Podcasters: Your leaders make for great content. Look for your influencers. Let employees be the interviewers sometimes.
81. Internal Podcasts: You’ve got experts in your community. Help them tell their stories. Find the moment when the mike goes away.
82. Podcasts complement crisis communications. Can quickly be on the scene or respond to rumors. Easily done over the phone.
83. Time length for videos is controversial. Brevity important in most cases. 90 secs or less. BUT if it’s good, ppl will watch longer.
84. Executive communications is like a high wire act…eventually something will go wrong.
85. Public Speakers: Common mistake – spending more time on slides than on delivery. Dry runs are important.
86. Public Speakers: Conversational tone in a large audience doesn’t always work. Stage presence is important.
87. Speechwriters: Beware of tongue twisters. “Red Buick, Blue Buick”.
88. Speechwriters: Prep your exec in case their time gets cut. Provide a 60-30-15 minute version of the speech as a contingency.
89. Understand Cultural Sensitivity/Diversity issues: Resource: Culture Crossing – Beware of culturally-specific analogies (e.g. Sports US= “4th down”; UK= “batting on a sticky wicket”).
90. Think about mic’ing your exec when they present so u can re-purpose their speech/audio for other things (website, podcast, transcript, etc.)
91. “Opportunities multiply as they are seized”- Sun Tzu. Especially true for the internet.
92. @aribadler suggested we’ve moved from work-life balance to work-life blend.
93. Avoid extended online debates with ppl who disagree with a message.
94. 28 Best Praactices for virtual presentations, WebEx sessions: www.whatworks.biz
95. Best way to brief ur exec? Know them, their style. Personalize ur approach and style.
96. If your employees love what they do, make them ambassadors.
97. Pre-flight checklist for exec-comms events available as .doc source: http://bit.ly/bzzoTh
98. Blogs must be authentic. Don’t ghost write your CEO’s. Ppl expect authenticity. If they can’t write it, look for something else.
99. If ur CEO is a bad writer but a good speaker: have him dictate it + ur comm staff can transcribe to the blog.
100. Comm cascade often fails. Focus on interpretation + location! Help staff take the message, interpret, + pass it on accurately.
101. Branding: Detroit is considered “gritty”. Baby Boomers equate that to dirty. Gen X define it as “authentic”. Detroit’s brand position: Detroit is where cool comes from.
102. Ask your agency to pitch ideas they don’t think you’ll approve. Creativity will flow.
103. Whether it’s online or in print. If you don’t know if people are reading it, why are you doing it?
104. Interviewing tip: Don’t be afraid to go where your answer leads you and not where your question sent you.
105. Complaints are inevitable in any biz. Look at them as opportunities to showcase problem solving and communication skills.
106. Comms must compete for your employees’ attention – Paying employees gets them in the door, but that doesn’t engage and motivate them.
107. Measure communications by business goals/objectives.
108. Consider Prezzi.com instead of PPT: Animated visuals are dynamic and impressive. As shown in @shelhotz closing keynote.

Nearly 300 members and guests of NSA/NC spent Saturday May 1 at the Achieve! The Professional Edge showcase of professional speakers from across Northern California.

I took to the podium with Jim Carrillo to demonstrate how easy it is to create a video on YouTube in under 10 minutes.

I then asked people to share their impressions of the day. See what they had to say in this YouTube video:

David Mariant is an author, speaker, life coach, and founder of The Bipolar Coach and Surviving Bipolar. David reaches thousands by radio in over 30 countries worldwide. He is a sought after speaker who is recognized by mental health professionals and bipolar sufferers alike as a top expert on overcoming Bipolar Disorder. Having overcome his own struggle with bipolar, he fully understands, with great compassion, the struggles of others.

David is available for motivational and informative speaking engagements, keynotes, workshops and bipolar life coaching for individuals with bipolar and their families. He is a member of the Santa Clara County Mental Health Board of California, working to insure quality mental health care for people who suffer with mental illnesses of all types.

David’s Story

“Since first being diagnosed with bipolar disorder and after my own brush with death, I have become a passionate student of bipolar disorder. If you are interested in the truth about bipolar disorder and how to live with its hidden dangers, then I am your guy. I am a certified life coach for anyone, but specializing in coaching individuals with bipolar disorder.

I equip bipolar sufferers and their families with awareness by teaching them mental and physical strategies that they will need in order to help them survive, overcome the illness, and thrive. Medicine alone is rarely enough. My Surviving Bipolar Disorder Made S.I.M.P.L.E. Seminar and Workshop, has changed many people’s lives, giving them a new and successful way to live with this challenging illness.”

Pro-Track Profile

David is a member of the Northern California Chapter of the National Speakers Association Pro-Track class of 2010. He shared with me the story of his life and work and how he came to find out about the Pro-Track opportunity – with the help of NSA/NC founding member Patricia Fripp. To hear what he told me, click on the podcast icon below.

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Vickie Sullivan is internationally recognized as a top market strategist for experts. Specializing in branding for high-fee professional speaker markets, she has launched thousands of thought leaders since 1987. Vickie’s groundbreaking work has earned her an appointment on the Women’s Leadership Board for the Kennedy School of Government at Harvard. In that capacity, she presented three times to the Harvard student body on personal branding and prominence.

On Saturday she presented to a somewhat less august institution than Harvard. She rocked the house at the meeting of the Northern California Chapter of the National Speakers Association. Her presentation, Brand It And They Will Come: Build a High-Fee Brand When You Are Not Famous, was short on fluff and long on street-wise detail to help the average $1,000 – $5,000 speaker in the audience stand out from the crowd.

An era of practicality

With meeting expenditure down, even as the number of meetings are trending higher, clients are doing more with less. Unlike the go-go days of the boom period, we are now living in an era of practicality. Executives are micromanaging meetings down to the level of choosing the theme and seating arrangements. They are sending interns to do first-round interviews with prospective speakers. Many speakers are not only competing with each other for gigs, they are competing with the authors, bloggers and social media mavens who will speak for free in order to pimp their books and consulting programs.

So what’s a novice speaker to do?

First, lose the obsession with presentation skills. Being able to present well is table stakes. Next, realize meeting organizers divide the world into speakers who are nice to have and those they gotta have. In order to fall into the latter camp the information you offer has to overlap with the buyers perceived needs and beat out the other options being considered for the meeting agenda. You have to stand out from the crowd by uniquely branding yourself. Getting hired requires you create a vivid picture in the client’s mind of what they will get when you speak at their event. Craft your brand in a way that appeals to the buyers emotions and creates an image of you in a category of one. Vicki goes into more detail on the importance of differentiation in this Special Report on her website:

If branding is the promise you make to the market, then differentiation is the stage you use to deliver on your promise.

The Three Keys to a High-Fee Brand

One: A Successful Story

Your compelling story is only useful to the extent it teaches others. Sports hero’s have a problem on the speaking circuit if their motivational stories don’t connect with the couch potatoes in the audience. We can connect with the audience by telling stories that break with the expected and bring opposites into play, compare unexpected things or roles or reveal a Eureka moment. Vickie’s website has an article on writing Stories That Create The Emotional Drive To Buy.

Two: A Point of View

Build a point of view around hot issues. Focus on a Big Idea. Make the invisible visible. Tell people things they’ve not heard before. Three options that help build a unique point of view:

1. Predict the Future – what can we expect that will impact the audience’s world in unexpected ways? In my world, I’m seeing a growing backchannel of communication using PDA’s and social media to converse about the speaker while they are still onstage.
2. Sound the Alarm – what does the audience need to know that will save their skins? Again, in my own world, too much information is being crammed into presentations by subject matter experts. Someone else in the audience today shared how middle managers in Silicon Valley technology companies are addicted to the corporate crack of repeatedly launching projects to boost their career without realizing they are burning everyone out with their 7×24 demands. She realized she could develop a compelling point of view by sounding the alarm about this destructive behavior.
3. Call The Game – what are people doing that’s having an impact they don’t understand? In the corporate world it’s often the belief that 33 PowerPoint slides are needed where three would be more effective at getting the message across. I can call the game by showing presenters how they can speak less and say more.

Three: Compelling Content

Vickie writes that compelling content creates constant curiosity:

Curiosity is our radar system. It gives us early warning to change and opens the door for innovation. All of us use this emotion to be inventive and fulfilled. The media and the marketplace use curiosity to search for the latest thinking, a fresh perspective that jumpstarts conversations and originality. Help your market get what they don’t have, and watch buyers run to you to learn more.

Softly Softly

As dynamic and challenging as we need to be to brand ourselves, Vickie warns against alienating clients. Before you hit them upside the head with frightening predictions or ring the alarm bells, she advises that you start by stating something everyone can agree with. Then focus in and add a unique twist before explaining why you are proposing a credible alternative to the status quo.

Vickie Unplugged

After the event ended, I wanted to hear more from Vickie, so I asked her to explain how the era of practicality impacts speakers and why she believes it’s important that we keep an air of mystery about what we do. To hear what she told me, click on the podcast icon below.

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Here’s a speech I gave at the Speakers Forum – an advanced Toastmasters Club that meets on the 4th Saturday of each month at the Concord Police Station, Concord, California.

In this 5-7 minute presentation I discuss the differences in pronunciation and meaning between English and American uses of the same language.

Jack Sramek is a graduate of the United States Naval Academy and a former Marine Corps Fighter Pilot. He flew 125 combat missions in Vietnam as a member of the famous “Blacksheep Squadron” and served as the personal aide to Lt. General Lewis W. Walt, commander of all Marines in Vietnam. Upon leaving the Marine Corps, he continued flying as a pilot with Trans World Airlines, completing a 30 year career.

In parallel with his position at TWA, he obtained a California Real Estate Broker’s license in 1974. Remembering his parents’ experience as owners of a 50 acre farm near Pittsburgh, Pennsylvania, which they sold at retirement for 100 times more than they had initially paid for it, he began a career in Land Banking. He watched Orange County and the San Jose area go from agricultural land to what they are today, as urban growth multiplied land values. Bob Hope, Gene Autrey, Roy Rogers and others built huge fortunes by buying and holding land in the path of growth.

Strategic land banking has been the best kept secret in the investment community. Few people are aware of how, why and where to take advantage of this simple supply and demand option or the fact that they can use their IRA, 401(k) or other investment funds to acquire pre-development land.

With one out of every eight people in the United States living in California, Jack is on a mission to teach people how to use this vehicle for diversification, college educations, retirement or general wealth accumulation. He frequently speaks professionally on the subject, is honing his skills at Pro-Track and is presently completing a book on how to use land banking to “hatch a million dollar nest egg.”

Jack can be reached at Jack@StirlingSP.com
His website is www.StrategicLandBanking.com.

To hear what he told me about his background and his reasons for enrolling in Pro-Track, click on the podcast icon below.

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“I think heckling is something the people of Britain can well be proud of…” – Joseph Strick, documentary film maker, 1966

A BBC documentary film caught priceless moments in the 1966 British election. Politicians mixed it up with vocal members of the electorate who have no compunction about joining in the debate from the audience in the time honored tradition of “heckling”.

There’s a marked contrast with the recent “Tea Party” interruptions in the US. Back in 1966 Britain, the dialog, however robust and vocal, involves a shared understanding of the rules of the game between the speaker, the heckler and the audience. Save for the anarchists, the protesters often relish engaging in dialog. Even when it becomes violent the policemen have smiles on their faces and let the protesters finish their cigarettes before bundling them into the police car. In the US it was mere confrontation, with none of the repartee displayed by heckler and speaker in some of the scenes in this fascinating documentary.

Combining the wit of a stand-up comedian with the vocal variety of a fairground barker, these British politicians show how effective public speakers can deal with interruptions by working the bond with the audience and appealing to their supporters, who intervene on behalf of the speaker to silence dissent.

It’s a long-gone world of duffel coats and briar pipes, when everyone seemed to be having a bad hair day.

Read the BBC blog and watch the fascinating 40 minute video.

Nancy Duarte (whose company designed the slides in “An Inconvenient Truth”) did a riveting analysis of Steve Ballmer’s Windows 7 launch speech transcript.

She color-coded Apple campaign references; unnecessary filler words or phrases; confusing words, phrases or statistics; Ballmer’s references to himself; upgrade fixes problems, and bold statements with no supporting information.

Nancy’s analysis is a useful technique for all professional speakers to critique their own presentations and see where there is room for improvement.

(Thanks to Rebecca Morgan of SpeakerNetNews for flagging this!)

How to augment your live presentation using social media

Effective public speaking is a challenge for many executives. They must prepare interesting content, overcome stage fright and deliver a speech that will hold the audience’s attention. As if that wasn’t difficult enough, they are increasingly likely to find themselves looking out at a sea of faces illuminated by the glow of laptops and PDAs. Social media is invading the auditorium, and rather than tuning out while a speech is delivered, people are turning on laptops and cell phones to send out text messages, broadcasting to the world their opinions of a presentation.

Changing presentations forever

In his new book, The Backchannel: How Audiences are Using Twitter and Social Media and Changing Presentations Forever, Cliff Atkinson explains how these new forms of online communication are shifting the rules of engagement between audiences and presenters. Instead of sitting politely until it’s time for Q & A, people are going online during the address to swap comments and opinions via an electronic backchannel.

At the very least, Atkinson claims, speakers and their communications support staff need to be aware that there is likely to be a backchannel in the room and learn how to monitor it or be left out of the conversation. Beyond this basic awareness, he encourages communicators to take the initiative and employ social media as an integral part of any executive’s presentation.

Practical advice

Atkinson’s book covers a lot of ground, from how to open a Twitter account to advice on expanding the conversation with the audience. He details how social media can transform a presentation from a one-off information dump into a longer-term relationship—one that starts before you step onto the podium. His advice includes:

• Breaking a speech into “Twitter-sized chunks” to make it easier for people to post 140-character sound bites. One measure of success then becomes how many of these summary statements are posted and reposted online.
• Using Twitter as a vehicle to extend your ideas to people outside the room, giving them a “virtual stage pass” to the event.
• Creating instant polls using tools, such as Twtpoll and Poll Everywhere, to involve the audience.
• Publishing a Presentation Home Page using wiki software. For example, I was inspired by Atkinson’s book to create http://execcomms.wikispaces.com/ listing my past and future talks. A Presentation Home Page is a convenient archive for reference material; blog postings; a Twitter feed; bio and contact information and more. This shifts the burden from overly busy PowerPoint slides as the sole way to communicate information. Also, by implementing a page like this prior to an event you initiate a backchannel that involves the audience, letting you gather comments and suggestions before you deliver the talk. After the event, the page becomes a repository for evaluation responses, blog postings, reference material and a transcript.

Double-edged sword

Atkinson acknowledges there are both risks and rewards involved in the backchannel. It enables people to connect online and become part of a shared community, but at the risk of leaving out those who are unaware of what is happening. It gives the speaker a way to reach a wider audience, but at the risk of distracting the smooth delivery of material. It provides an archive for comments and opinions, but a series of 140-character notes can lack context. And there’s the very real risk that the comments people make on Twitter might lack civility and shock presenters with their sometimes brutal honesty.

A two-way conversation

Though this approach is not for everyone, Atkinson describes a potent way in which social media allows a (frightening?) new level of transparency that speakers can use to transform a one-way stream of communication into a dialogue with the audience—before, during and after the speech.

The Backchannel might not bring welcome news to presenters who are wedded to the old school ways of controlling audience response and involvement, but is clearly shows how you can magnify the impact of a speech using social media.

So, in the spirit of the book, what do you think are the risks and rewards of a social media backchannel? Leave your comments below or tweet them with the hashtag #backchannelbook.

This review was originally published in ragan.com.