CEO’s should learn the art of oratory

Why do more people with law degrees than MBA’s run for President? Is there something about the cut-and-thrust of the courtroom which prepares a person for politics, versus an ability to deliver an annual report or run a PowerPoint presentation?

I’ve always been impressed by senior managers whose skills at the podium light up an audience. Being a success as a presenter, however, does not guarantee advancement in business. Many top managers were clearly promoted in spite of, not because of, their public speaking abilities. So it is worth an executives time to invest in improving their rhetorical skills?

Michael Skapinker argues in his column in Tuesday’s FT that chief executives should learn the art of oratory. He hits the nail on the head when he highlights the fact that lawyers are better prepared for politics because they are used to being interrupted (by the judge or opposing counsel) when they speak in public. CEO’s, on the other hand, might give plenty of presentations, but no-one answers back when they speak. Poor preparation for Prime Minister’s Question Time, what?

Skapinker notes the contrast, on a panel at Davos last week, between Tony Blair and his new employer, James Dimon, head of JP Morgan Chase as being “like watching the new Australian Open Champion…warming up with a ballboy.”

View the first 5 minutes of the opening panel at Davos and judge for yourself if Skapinker is being too harsh:

But, again, why should CEO’s bother to improve in this area?

Chief executives are there to do, not speak – to make decisions, conclude deals, damp down crises. (But) if you are going to speak on so many platforms, you might as well do it properly.

So, as always, the advice is deceptively simple:

  • When you present on a podium, keep it simple and keep it concrete
  • Avoid abstract proclamations

Simplex sigillum veri.

Job Security for Communications Professionals – Revisited

Hard on the heels of my last post about the job security communications professionals enjoy (as the executives we support struggle to rectify their poor reputation as communicators) comes a report from Ragan Communications asking what will happen to internal communications staff in a recession.

Author Michael Sebastian quotes authorities who claim

Communications efforts … are among the first areas targeted for cuts when companies retrench.

In 2001…Edelman fired 100 people; Temerlin Consulting lost 200 and more than 3,500 employees of Interpublic Group lost their jobs.

On the other hand, every risk is also an opportunity, and when the times are tough, the tough start communicating. The report focuses on Internal Communications (employee-to-employee) but the lessons apply to all of us – external, internal and public relations:

  • Show business savvy, think strategically, not just tactically.
  • Get political. Have a few crucial conversations with executives (in other words, take advantage of your ringside seat in the C-Suite, exploit the access non-communications staff can only dream of).
  • Be a communications superstar with more than one arrow to your bow: write speeches, communicate to employees and contribute to meetings. Say to your superiors, “How can I be of use here?”
  • Don’t whine. If you’re seen as a complainer, you might be one of the first ones out the door. And definitely don’t carry a sense of entitlement—that too will send you packing.

This is all great advice. I’d add that a continuing back-beat of any communications professionals career should be to keep one eye outside the enterprise. Be ready to launch yourself into the marketplace at a moments notice. It’s only going to make you more entrepreneurial and inherently more valuable to your current employers – as long as they see fit to keep you around, that is.

Job Security for Executive Communications Professionals

Those who employ the speechwriters, PR professionals and others in big company Executive Communications departments won’t be dispensing with these services anytime soon.

This is easily inferred from a report in Tuesday’s Financial Times which quotes a study about corporate reputation. While noting that business leaders are “trusted” it reveals that many are hamstrung by their:

poor reputation as communicators among western elites. Fewer than one in four Americans and only one in three Europeans said they regarded a chief executive as a “credible” spokesperson for the company

The study, to be presented at the Davos Conference, was commissioned by top PR Agency Edelman. It notes some challenges top executives face as communicators:

“There is an issue of pay and performance and of rewarding perceived failure,” says Richard Edelman, the PR firm’s chief executive. “In addition, I am not sure that chief executives are getting out there and tackling important issues such as the environment.”

For anyone in an Executive Communications advisory role this all means one thing – job security.

Interview: Elfrena Foord – Wealth Management

Elfrena FoordElfrena Foord owns Foord, Van Bruggen, Ebersole & Pajak, a Sacramento wealth-management firm.

She and her 3 partners are in the process of distilling their 20+ years of experience together in a book titled “Wealth & Beyond”.

Elfrena plans to do speaking engagements after her book comes out. She currently does seminars for non-profits to help donors use their wealth to create their family working together and staying connected and to benefit causes that are important to them.

Last summer she attended just one day of the National Speakers Association Convention in San Diego. This convinced that NSA is the organization to help take speakers to the next level. She has now enrolled in the 2008 Pro-Track program offered by the Northern California Chapter of NSA. The program kicks-off on Saturday 26th in San Francisco. It is sold out.

Her enthusiasm for the program is contagious. Not only did she persuade her husband Bruce to join her, but her sister Matson also! They’ll be carpooling in once a month for a full day of training on the business of professional speaking.

I talked with Elfrena on the phone about her business and how she sees speaking fitting in. We also discussed her plans for Pro-Track 2008.

To hear the interview, click on the podcast icon below.

Publishing and Writing for Speakers

The National Speakers Association of Northern California January Meeting

Last Saturday NSA/NC kicked-off 2008 with a fantastically full day of panels and talks on writing and publishing for speakers. Over 80 members and guests attended, celebrating the huge NSA advantage over other writers – as speakers we bring an extroverts’ love of talking about our books or blogs into the public arena, in contrast typically introverted writers.

To be a writer is to practice the world’s loneliest (but not of course, oldest) profession. Yet once the book is complete the solitary figure in front of the keyboard needs to go out and sell themselves. The writer as whore? I don’t think so. Not according to the panel of experts who kicked off the morning. They pulled no punches, sharing the wonderful and awful truths about writing and publishing books.

The morning panel was moderated by literary agent Michael Larsen. Mike handles nonfiction and wrote How to Write a Book Proposal and How to Get a Literary Agent, and co-authored Guerrilla Marketing for Writers: 100 Weapons for Selling Your Work.

Printing PressOn the panel were Steve Piersanti, offering the Publishing House perspective; Dan Poynter, CSP provided the self-publishing perspective; editor Alan Rinzler who has worked on books by Bob Dylan, Hunter S. Thompson and Jerzy Kosinski in his 40 years of experience at Simon and Schuster, Macmillan, Bantam Books, Grove Press, and the Rolling Stone Book Division of Straight Arrow Publishing; publicist Anita Halton discussed how to play the PR game. Alan was easily the coolest guy on the panel.

We heard something about the paradoxes involved in writing and publishing, where it’s always the worst of times and the best of times to engage:

The 16 Wonderful Truths About Writing Books (Michael Larsen)

  1. Now is the best time ever to be a writer
  2. As a writer, you are the most important person in publishing because you make it go
  3. There are more ways to promote your books and profit from them in more places than ever
  4. You have more models – books and authors – to help guide you with your writing and build your career as an author
  5. Your have more ways to test-market your books than ever
  6. Technology is the greatest tool for writers since the printing press
  7. You have more subjects to write about than ever
  8. Agents and editors must find new writers to make their living
  9. If you come up with an idea for a series of novels or nonfiction books that you are passionate about writing and promoting – you can create a career out of it book by book
  10. You will do a better job writing and promoting you next book than you did your previous one
  11. You don’t have to quit your day job to write
  12. Writing is a forgiving art – take whatever time you need to write your book
  13. It’s easier to become a successful author than a successful actor, artist, dancer, composer or musician
  14. Readers are the second most important people in publishing because they determine whether a book fails or succeeds
  15. No matter how your books are published, you will be the most important factor in their success
  16. You can spend your life browsing in bookstores since you have to keep to to date on what’s going on in your field
  17. Nonfiction writers can sell their books with a proposal of a sample chapter
  18. Nonfiction writers can be authors without writing a word by working with a ghostwriter as collaborator.

The 10 Awful Truth About Book Publishing (Steve Piersanti)

  1. The number of new books being published in the U.S. has exploded to 291,922 new titles in 2006
  2. Book sales are flat, despite the explosion of new books
  3. Average book sales are shockingly small, and falling fast – 950,000 titles out of 1.2m sold fewer than 99 copies and the average book in America only sells 500 copies*
  4. Bookstore sales peaked in 2004 and have been declining since
  5. A book has less than a 1% chance of being stocked by an average bookstore
  6. It is getting harder and harder every year to sell books – new titles compete with the other 300,000 published annually and the 5m previously published that are still in print
  7. Most books are selling only to the authors’ and publishers’ communities
  8. Most book marketing today is done by authors, not publishers
  9. No other industry has so many new product introductions
  10. The book-selling world is in a never-ending state of turmoil.

* Since a typical print-run on an analog press is 5,000 copies there’s huge environmental benefits in the move to on-demand digital commercial printing which currently accounts for only a small percentage of the total 53 trillion pages printed each year on the planet, but is predicted to grow significantly. The forests are breathing a sigh of relief!

Self-Publishing Rules!

My big take-away from the morning: self-publishing is the way to go! Why pay a publisher their percentage when you are the one who’ll do the promotion anyway? The downside is losing that 1% chance your book will be in the stores, if it is, congratulations! If it is not, congratulations! You are free to do the niche marketing, back-of-room sales and public awareness campaigns on-line and in person to market the heck out of your baby and keep all the profits minus the printing costs.

Two NSA members who’ve cracked the code

We heard from Allen Klein, CSP, the author of fifteen books, past-president of the Association for Applied and Therapeutic Humor, and the world’s only Jollytologist on how to get published and stay published. Allen makes a difference in so many people’s lives with his uplifting books.

Dan Poynter, CSP wrapped up the day with an afternoon that countered the claim “never judge a book by its cover”. That’s exactly what Dan demonstrated books are judged, and sold, on. He specifically worked on the all-important task of choosing a title that passes “the glance test” for buyers.

My one regret about the meeting was that people did not talk more about the value of blogging. There are an increasing numbers of writers who blog and find it keeps the creative juices flowing. Some even use their blog as ‘morning pages’ for their book.

Writing begins where it ends – in solitude

It took me a full week to digest this material and make the time to write this blog posting. Procrastination can have its rewards. Today’s Weekend Financial Times has a series of reviews of five assorted books on the subject of writing and publishing which are an interesting coda to this subject:

One section of the review hit home:

…the general assumption has always been that writers are born, not made. Asked what made a poet of Wilfred Owen, many readers would claim that the sheer force of his terrible experiences somehow poured through his nervous system and on to the page as if he was a medium or a lightning conductor. Owen encouraged this Romantic view of creative genius. “The poetry”, he famously wrote, “is in the pity.” But the poetry is also in the poetry: for example, in the experiments with half-rhyme which he shared with more skilled contemporaries such as Edward Thomas and Robert Frost – experiments they worked on and practised like musicians playing scales.

The sheer hard work of writing, as of any art, is what gets talked about least. In the post-Warhol age of celebrity worship – a phenomenon which the current buzz about creativity is arguably part of – people tend to be more interested in whether writers talk to themselves when they’re inventing dialogue, as Jonathan Franzen does, or whether, as Neil LaBute claims, all he needs to get him going is a Sinatra album, than in being told that writing can be the most lonely and labour intensive of all art forms. Yet no work of art takes longer to produce than a novel.

Excellence in Communications: Pulitzer Prize Winners

An excellent website to add to your bookmarks is the archives of all the Pulitzer Prize winning journalists going back to 1917. Full texts, photographs and cartoons are available for Journalism winners from 1995 – 2006 only.

This is a fantastic resource for the best reporting on a wide variety of topics which can add relevance to your next speech.

Index Card Inspiration

One of the gems in Andrew’s list of public speaking blogs was Jessica Hagy’s wonderfully witty blog Indexed.

Jessica creates inspiring sketches on Index Cards. These simple outlines of ideas are a great model for your next PowerPoint slide deck. Here’s a couple of examples.

Index Card 974
Index Card 1994

What concepts or ideas in your next speech could you reduce to a simple visual?

The Public Speaking Blogosphere

Andrew Dlugan Canadian Toastmaster and award-winning speaker and speech evaluator Andrew Dlugan has compiled a fantastic list of Public Speaking Blogs. He currently lists 75 blogs which cover a wide range of topics: speech delivery, visual presentation design, speechwriting, humor, personal development, and interpersonal communication.

I’m honored that Professionally Speaking is included in the list.

He includes a link to a sample posting for each blog. There’s also a useful OPML button at the end to allow you to import all 75 blogs into an RSS reader in one step (this is a little tricky. If, like me, you use Bloglines, first save the OPML file, then use [Edit] [Import Subscriptions] to load all the RSS feeds into a single folder.)

Andrew is actively soliciting more Public Speaking bloggers to contact him and have their blog added to his list.

Useful Video Critiques

Andrew’s blog has other great content. I especially like his video critiques of various speeches. These use YouTube videos to allow you to see the speech being delivered, then, in true Toastmaster style, a thoughtful evaluation of the strengths and weaknesses of each speaker. I especially liked his critique of Steve Jobs’s well-known Stanford Commencement Address and Al Gore’s talk at the 2006 TED Conference.

Thanks, Andrew, for a great resource for all speakers!

Mogs (Moribund Blogs)

Recently I’ve noticed a number of blogs that seem to be unloved, untended, unedited. They’re not as disturbing as Splogs (Spam Blogs) or Flogs (Fake Blogs), but they are quite annoying and deserve their own name, so I have chosen to call them Mogs (Moribund Blogs).

It’s apparent that many, many blogs become moribund. Blogging takes energy and commitment. People start a blog, post a few entries, get tired or distracted, and voila! a blog that has not been updated for weeks.

Nothing will turn blog readers off quicker than leaving too long a gap between postings. Would you subscribe to a newspaper that was only delivered every three months? No. So why expect people to subscribe to your blog if you’ve not posted anything new in weeks.

There’s no easy way to say when a blog becomes moribund. However, I think it’s fair to say that any blog which has festered for more than 90 days is probably in need of some attention.

So, since this is a great time to make resolutions, bloggers who have not tended to their blogs for 90 days should perk up and post. Or else, the moggies might come calling!

Moggie

Meow!

The Four Truths of Corporate Storytelling

Hard-nosed executives think ‘storytelling’ dilutes their message. They see it as ‘acting’, as being somehow less than authentic with an audience.

Nothing is further from the truth.

The Storyteller So gather round people wherever you roam; draw closer; are you sitting comfortably? Then I’ll begin. This is a tale of a filmmaker, Peter Gruber, whose really good article in the December Harvard Business Review reveals the Four Truths of the Storyteller.

Obviously, the corporate storyteller has nothing to do with the Gandalf figure above, or the ‘nighty-night’ bedtime stories we tell our children when they go Up The Wooden Hills to Bedfordshire. No. But there’s a lot of this cultural baggage around ‘telling stories’ that the executive communicator needs to overcome.

Gruber is an experienced executive and filmmaker (he produced The Color Purple and Midnight Express) ideally situated to distill the essence of good storytelling into a business setting. His HBR article does this by discussing Four Truths.

One: Truth to the Teller

Authenticity is crucial for the storyteller. His story must be congruent with his tongue, feet and wallet. He must show and share emotion. This requires vulnerability, or what my friend Lee Glickstein calls relational presence. The good news is you can practice being in relationship just like you practice your golf swing. And people on a podium who don’t practice this as often as they should are as embarrassing as any duffer on the green.

Gruber tells us that the main challenge for the corporate storyteller is to appeal to the listener’s emotions as well as their logical minds:

He must enter the hearts of his listeners, where their emotions live, even as the information he seeks to convey rents space in their brains.

One way to connect is to use what ad-meister Roy H. Williams calls Magic Words:

Learn to choose words whose unconscious associations will accelerate your message: “I stepped into lemon sunshine that was vivid, startling and bright.” In that short sentence, one tart word, “lemon,” added the sparkle. Had I written, “I stepped into the bright yellow sunshine of a summer’s day,” the oatmeal droning of an unthinking writer would have only just begun.

Two: Truth to the Audience

Gruber counsels executives to research the audience and understand what his listeners know about, care about, and want to hear. Beyond presenting facts that will satisfy the intellectual needs of a particular crowd, the speaker must, again, get the emotional arc right. One way to do this is tell the story in an interactive fashion helping people see themselves as the hero of the story. Make the ‘I’ in your story become the ‘we’.

Three: Truth to the Moment

This moment is different from any before and this
moment is different it’s now.
The Incredible String Band – This Moment

Never tell a story the same way twice. The context is always part of the story. The challenge, especially for a CEO, is to tell the same story over and over again and make it sound fresh each time.

Jack Welch does not mince words when recalling what a challenge this is:

Like every goal and initiative we’ve ever launched, I repeated the No. 1 or No. 2 message over and over again until I nearly gagged on the words. I tried to sell both the intellectual and emotional cases for doing it. (Jack: Straight from the Gut, p. 109)

Four: Truth to the Mission

The job of the corporate storyteller is to capture the mission in a story that evokes powerful emotions and wins the assent and support of his listeners.

In Summary

What makes a good presentation? It’s something beyond the PowerPoint your graphics wizards can cook up. It’s beyond the facts your investor relations and corporate communications department can load you up with. It’s beyond the supporting videos and carefully orchestrated cameo appearances your marketing and PR guys fund.

At the end of the day it’s as simple as your ability to tell a story.

Are you sitting comfortably?