http://www.exec-comms.com/blog/2008/05/20/interview-hank-brigman-touchpoint-guru-redux/ "...a new favorite blog for professional excellence in public speaking, speech-writing, and executive communications." - The Register, May 24, 2008 Wed, 07 Jan 2009 18:48:05 +0000 http://wordpress.org/?v=2.6.1 http://www.exec-comms.com/blog/2008/05/20/interview-hank-brigman-touchpoint-guru-redux/#comment-123377 Julia Wed, 21 May 2008 12:05:37 +0000 http://www.exec-comms.com/blog/public-speaking/interview-hank-brigman-touchpoint-guru-redux/#comment-123377 Hank nailed it! I met Jeffery Bezos CEO of Amazon at an inventors conference where we were both key note speakers. He also stands behind that advice- Customers Rule! With out the customer- there is no business. That attention to what their needs and wants are is what brought in our first million.By listening to our customers, we continue to win awards and are touted in the education industry as a company whose products serve the needs of their customers. We ask, "How can we make it right for you when things go wrong?" and then go the extra mile to make sure their concerns are met and resolved beyond their expectation. That is customer service! Hank nailed it! I met Jeffery Bezos CEO of Amazon at an inventors conference where we were both key note speakers. He also stands behind that advice- Customers Rule! With out the customer- there is no business. That attention to what their needs and wants are is what brought in our first million.By listening to our customers, we continue to win awards and are touted in the education industry as a company whose products serve the needs of their customers. We ask, “How can we make it right for you when things go wrong?” and then go the extra mile to make sure their concerns are met and resolved beyond their expectation. That is customer service!

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